Manager, Vehicle Operations

Summary

Join Bird as a Manager of Vehicle Operations and lead a team focused on optimizing the availability and health of our electric vehicle fleet. You will drive repair throughput, vehicle quality, and inventory management to maximize revenue. Directly oversee vehicle associates and indirectly support repair operations managed by local market teams and third-party partners. Improve processes through project management and cross-functional collaboration. Develop your team's expertise in Bird's electric vehicles and related systems. Ensure safe and compliant facilities.

Requirements

• 3+ years of experience in strategy / planning / investment banking / consulting / business intelligence or related
• Ability to influence cross-functional partners to drive mutual success
• Exceptionally analytical and data-driven, able to break down and quantitatively frame complex business problems
• High-growth operations and/or startup experience (experience with service operations is a plus)
• Knowledge and experience with Google Suite tools (Sheets, Slides, etc.)

Responsibilities

• Manage a minimum of a three person team tasked with improving repair throughput and vehicle quality in their designated markets or facilities
• This role is in charge of driving professional development for their team through routine feedback and candor
• Possesses expert knowledge of Bird’s fleet of electric vehicles, and all related systems and processes, and develops this expertise in their team
• Own labor productivity, repair quality, inventory accuracy, and safety & compliance for an assigned portfolio of directly-managed repair facilities
• Manage projects with cross-functional teams focused on process implementation, improvement, and efficiency for repair operations (internal or external) that are not directly managed
• Work cross-functionally to support the market operations, supply chain, and product & engineering teams to champion efforts to improve vehicle quality, availability and longevity
• Oversees process development, implementation, standardization and adherence for vehicle operations across the region
• Ensure our facilities are safe and compliant environments based on the global standards, establishing and building on our foundation to Birds safety and operational processes

Preferred Qualifications

• Bachelor's degree from a competitive university in quantitative/technical field (engineering, business management, economics preferred)
• Experience in service operations
• 2+ years of people management experience, setting goals, prioritizing team activities, and providing developmental opportunities and feedback
• Lean manufacturing/Six Sigma experience

Benefits

Remote, but travel is required to our markets