Primacy is hiring a
Managing Director

Summary

The Managing Director of Operations is responsible for leading the Delivery team in improving productivity, consistently producing high-quality work, and driving revenue growth. They will evolve the service delivery model to support significant growth while maintaining exceptional customer experience and target margins. The role requires a strategic leader with cross-functional knowledge and a proven track record of reenergizing business units.

Requirements

• Proven results in reenergizing and revitalizing a business unit’s P&L performance in a Professional Services organization
• Ideal candidate has experience in both professional services and manufacturing and can apply cross-functional knowledge to all aspects of agency services
• Driven to hit aggressive gross margin targets and scale up / down through effective use of Consultants
• Strong alignment with UNITED core values and consistent evidence of a Growth mindset (see the definition by Carol Dweck)
• High level of intelligence and critical thinking skills
• Methodical, organized and passionate about improving productivity
• Proven experience in defining & implementing clear, simple and repeatable processes that are scalable

Responsibilities

• Full ownership and accountability of the Delivery team’s Profit & Loss, including top line revenue and gross margin
• Set Delivery standards for professional services, including partnerships with other entities from presales scoping through implementation as well as value-based services pricing model
• Evolve Delivery’s depth, breadth and value added to the Client relational and overall experience
• Accountable for resource utilization to target, including goal setting
• Define outside Consultant relationship model to facilitate growth
• Oversee agency Operating System to ensure consistent progress on critical agency objectives
• Influence decisions on agency strategy, culture, raising capital, investor relationships and acquisition targets

Benefits

• The best co-workers you’ll ever find
• Unlimited PTO
• Medical, Dental, Vision, 401k
• Annual bonuses for all levels
• Ongoing training opportunities
• Planned outings and team events (remote workers included!)