Marketing Assistant

Summary

Join 20four7VA as a Marketing Virtual Assistant and contribute to a home improvement company's brand experience. This role requires managing online communities, responding to customer feedback across various platforms, and utilizing review management software. You will collaborate with the social media manager, customer care, and other teams. The position demands excellent copywriting skills, strong organizational abilities, and the capacity to manage multiple projects. This is a full-time, remote position with a flexible schedule, offering competitive rates, weekly payments, paid time off, and various benefits.

Requirements

• Experience working in social media platforms for brands
• Fluent in English, with excellent copywriting skills
• Ability to work independently with excellent project and time management skill
• Experience working with multiple business stakeholders
• Inspiring, engaging, and clear written and verbal communication skills
• Great problem-solving skills with ability to manage and prioritize multiple projects

Responsibilities

• Succeed by embodying our company values
• Embrace an uplifting culture
• Have a service-focused attitude and ability to develop relationships with a variety of internal stakeholders
• Respond to customer questions/concerns/feedback on online channels within 24 hours or less, including: Yelp, Better Business Bureau, Google Reviews, Social Media, and more
• Utilize review management software, Gather Up, to document, track, and reply to reviews
• Support social media manager by posting and developing content for social media channels
• Work closely with customer care to provide quick resolution to customer complaints from online channels per our review management process
• Maintain an upbeat and healthy online community experience for the JBR brand
• Complete weekly reporting templates to showcase review statuses and performance
• Provide support on additional marketing initiatives and projects that align with and enhance the efforts of the content and digital teams

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you