Director, Market Operations

Summary

Join Honest Health as a Director, Market Operations, leading and optimizing program operations across assigned partners. You will ensure performance metrics are met, partner and patient outcome goals are achieved, and processes are standardized. This role requires close collaboration with market medical leadership and partners. The position is primarily remote but requires frequent travel to Traverse City, MI. You will manage a team, drive strategic initiatives, and support growth and performance. Honest Health offers a competitive compensation package and comprehensive benefits.

Requirements

• Bachelor’s degree in healthcare management, business administration, or related field
• Physically located in or nearby Traverse City, MI or willingness to travel to the assigned market as often as needed
• 7+ years of experience in healthcare operations, with a focus on value-based care or provider enablement
• Strong leadership skills with the ability to motivate and manage high-performing teams
• Excellent communication and relationship management skills, with experience managing partnerships with medical groups or healthcare organizations
• Proven track record of successfully managing and scaling operations in a multi-site or multi-market environment
• Ability to thrive in a fast-paced dynamic environment and adapt to changing priorities
• Firm understanding of care delivery processes, including both front-office and back-office operations
• Strong knowledge of health plan administration and medical management services (E.g. – Billing, claims, customer service, technology, care management, utilization management, etc.)
• Experience with government programs (Medicaid, Medicare, and Dual Eligibles) and understanding of the associated regulatory environments
• Proficient in Outlook, Word, Excel, and PowerPoint
• Experience manipulating published reports to synthesize and/or illustrate actionable data
• You have passion for and experience in clinical care delivery operations
• You are adept to change and can pivot quickly based on market needs and demands
• You can identify needs and think through clinical and operational process improvements

Responsibilities

• Support daily operations within assigned markets, partnering with other operational and clinical leaders to ensure staff meets activity metrics that align with organizational goals
• Act as the primary contact with Honest partners, fostering strong collaborative relationships and resolving any operational issues that arise
• Implement best practices across markets to ensure consistency and efficiency, while developing strategies to scale operations as we grow
• Drive partner performance to achieve organizational goals, including but not limited to meeting directly with partner leadership, facilities, medical practices, and providers in you assigned market
• Regularly review key performance indicators with market teams and partners, identifying areas for improvement and driving a culture of accountability
• Tackle operational challenges head-on using data and insights to develop effective solutions that enhance market performance
• Collaborate with senior leadership and joint venture partners to execute strategic projects that advance the organizational mission and positions the market for future success
• Partner with market clinical leadership and cross-functional teammates to drive and achieve desired patient outcomes
• Manage key meetings with partner leaders and clinicians (I.e. – Lead meetings, summarize next steps, dispatch responsibilities, project manage takeaways, and present results at subsequent meetings)
• Support network initiatives to ensure optimal access for partners’ attributed patients
• Work alongside Finance as the voice of the market in producing targeted financial analyses
• Build and manage disciplined project plans and processes with established target goals and timelines to ensure on-time delivery
• Build and evolve playbooks and toolkits based on learnings and needed structuring
• Promote Honest Health within the local market to help the community understand our business model
• Perform other related responsibilities as assigned

Preferred Qualifications

• MBA or MHA preferred
• Experience working directly with medical institutions, practices, and providers preferred
• Thorough appreciation for facility, institution, and service-based operations preferred (E.g. – Hospitals, home health, DME, etc.)
• Prior experience with EHR, CRM, and/or billing systems preferred
• Prior experience with Tableau, Excel, and/or PowerBI preferred

Benefits

• Competitive base pay with bonuses
• Paid time off starting at 4 weeks for full time employees
• 12 paid holidays per year
• Reimbursement for continuing medical education
• 401k with match
• Health, dental, and vision insurance
• Family friendly policies that support paid parental leave and flexible work arrangements
• Robust commitment to training and development that starts with onboarding and continues throughout your career with Honest