Marketing Operations Specialist

Summary

Join Restaurant365, a SaaS company revolutionizing the restaurant industry, as a Marketing Operations Specialist. You will play a vital role in optimizing marketing processes, ensuring smooth operations, and supporting the team's long-term growth. Responsibilities include process improvement, ticket management, data integration, platform alert management, reporting, and collaboration with team members. The ideal candidate possesses 1-2 years of experience in a relevant field and a process-oriented mindset with strong attention to detail and problem-solving skills. This position offers a competitive salary, comprehensive benefits, and the opportunity to make a lasting impact. Restaurant365 fosters a culture of empowerment and continuous improvement.

Requirements

• Experience: 1-2 years in a marketing operations, coordination, or project management role
• Process-Oriented Mindset: You’re passionate about finding ways to optimize processes, reduce friction, and improve efficiency across the marketing team
• Attention to Detail: You excel in environments where attention to detail is key, proactively ensuring accuracy and precision in every task and striving for flawless results
• Team Player: You work well with others, are eager to collaborate, and are willing to step in to support the team when needed
• Problem-Solving Skills: You’re always looking for ways to improve workflows and solve challenges that make the team more effective

Responsibilities

• Process Improvement: Identify opportunities for more scalable processes and solutions within the marketing operations team to improve efficiency, streamline workflows, and enhance the overall marketing strategy
• Ticket Management: Use Monday.com to efficiently manage and prioritize incoming tickets from the marketing team, ensuring smooth communication and timely delivery of tasks
• Data Integration & Management: Leverage Ringlead to upload and clean data from tradeshows attended by our Sales Reps, ensuring accurate and up-to-date contact lists for our campaigns
• Platform Alerts Management: Assist in managing in-product alerts via Pendo, ensuring timely and accurate notifications to support customer engagement efforts
• Reporting & Insights: Support the team by creating ad hoc Salesforce reports that help optimize marketing processes and improve overall campaign execution
• Support MOPS Team: Collaborate with other members of the marketing operations team, providing support when they need help managing high-priority projects or heavy workloads
• UTM Tracking: Keep our UTM tracking sheet up to date, ensuring that it aligns with all active marketing channels and provides accurate tracking data for performance analysis
• Email Calendar Management – Support the Marketing Operations Developer in the execution and scheduling of Marketing emails each month

Preferred Qualifications

Experience with tools like Monday.com, Salesforce, and Pendo is a plus, but not required

Benefits

• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives