Marketing Strategy and Operations, Growth Marketing and Campaigns

Summary

Join Stripe's Marketing Strategy and Operations team as a highly impactful program manager. Partner with Growth Marketing and Campaigns leadership to enhance operational efficiency, develop strategic investment frameworks, and streamline processes. You will build business cases, collaborate with cross-functional teams, and drive effective communication across all levels of the organization. This role requires strong problem-solving skills, excellent communication, and extensive experience in program/product management, business operations, or consulting. The ideal candidate will have experience in a technology company and working with C-level executives.

Requirements

• 8+ years of work experience
• 5+ years of experience in a combination of program management, product management, business operations, strategy and operations, finance, and consulting
• Effective communicating at all levels of an organization from executives to project teams
• Excellent written and verbal communication skills, with the ability to establish strong relationships with stakeholders and build trust with senior leaders
• Thrive in solving ambiguous problems and see opportunities where others see chaos
• Relentless focus on users and solving for their needs and want

Responsibilities

• Partner closely with the Head of Growth Marketing and the Head of Campaigns leadership teams to improve operational efficiency. This includes driving our run the business, planning process, introducing playbooks to streamline program execution, collecting/analyzing/sharing impact metrics, creating systems and processes that enable the Growth Marketing and Campaigns teams to collaborate more effectively with Marketing, Sales, and Product teams
• Work with leadership to ensure the smooth operation of the Growth Marketing and Campaigns organizations. Develop processes and conditions that empower the teams to perform at their best, with maximum efficiency
• Build business case models and collaborate with the Head of Growth and Head of Campaigns to design and implement an investment framework that guides resource allocation decisions. Apply this framework during planning cycles and in all key investment discussions
• Partner closely with the finance, people, and GTM operations teams to drive planning processes including investment decisions, strategy updates, operational plans, targets and goals (OKRs), and communication plans
• Independently define programs to address specific problems. This includes scoping, setting, preparing summaries of organizational performance and progress for weekly, monthly, and quarterly business reviews, monthly internal newsletters, and all hands meetings
• Write clear and concise internal documents, slides, emails, and Slack messages to summarize plans, priorities, results, celebrate wins, and more. Drive alignment, inform, and lead change with effective communication
• Bring rapid clarity to ambiguous situations, resolve them effectively, communicate decisions efficiently, and enable teams to move towards implementing solutions. Bring your experience and contextual knowledge to bear on the problems that teams need to solve

Preferred Qualifications

• 5+ years of experience in a technology company
• 3+ years of experience working directly with C-level executives and their direct reports
• 3+ years of experience in business operations, strategy and operations, or consulting
• 3+ of experience with sales and marketing technology
• 3+ years of experience running recurring planning processes
• 2+ years of experience in a product marketing function
• 2+ years of experience as a product manager or technical program manager
• 2+ years of experience planning and writing internal communications
• Experience developing and using a marketing investment framework