Summary
Join B-Stock as a dynamic conflict resolution professional, mediating disputes between buyers and sellers. You will manage the dispute process for assigned clients, utilizing effective communication and negotiation skills to achieve win-win solutions. This role requires a Bachelor's degree, basic mediation training, and excellent communication and problem-solving abilities. You will work closely with account managers, identifying trends and recommending process improvements. Opportunities for professional development and ongoing training are provided. B-Stock offers a competitive compensation package, including benefits such as medical, dental, vision, 401k matching, paid time off, and remote work options.
Requirements
- Bachelorβs degree required
- Basic mediation trained or equivalent course work
- Excellent verbal and written communication, problem solving skills, and the ability to make decisions based on sound reasoning
- Results oriented with ability to self-manage, while contributing to a positive work environment
- A team player, someone that naturally collaborates with others (at all levels) and doesnβt hesitate to engage other teams to achieve the best results
- Experience in using web-based applications, including Microsoft Office; proficiency in Excel
- A solid understanding of basic math and accounting
- Strong time management and organizational skills
- Excellent problem resolution, persuasion, and customer service skills
- A desire to begin a career in dispute resolution
Responsibilities
- Manage the dispute process for several clients, while being knowledgeable on their specific policies and procedures
- Exercise due diligence, critical thinking, basic math, and negotiation skills to determine the appropriate action to resolve open disputes
- Facilitate clear and timely communication with buyers and sellers to establish clear expectations and ensure understanding and overall satisfaction
- Empathize and de-escalate high stress situations
- Work closely with Account Managers to highlight trends and recommend changes to policy/procedures that will improve the buyer experience while also decreasing the dispute rate
Preferred Qualifications
- Prior working experience in de-escalating high-stress situations
- Knowledge of retail, liquidation, and wholesale principles, methods, practices and techniques
- Online auction or ecommerce experience is very helpful
- Prior working experience with a related field such as mobile sales and returns or shipping claims
- Professional proficiency in a second language
Benefits
- Competitive compensation packages including bonus and options
- Medical, dental, and vision benefits
- Matching 401(K)
- Paid time off
- Telecommuting and remote-work options
- Support for continuing education
- Team off-sites, social events, annual company events, and frequent extracurricular activities
- Unlimited snacks and drinks (in office)