Medical Assistant

Summary

Join FOLX Health as a Medical Assistant and support our clinical team in providing exceptional LGBTQIA+ care. You will manage patient communication, handle insurance forms and prior authorizations, arrange lab services, update medical records, and collaborate with various teams. This role requires active MA certification and experience working with diverse communities. You'll contribute to member education and participate in quality assurance activities. FOLX Health offers a remote work environment and values transparency, access, and agency.

Requirements

• Clinical experience and expertise serving the trans and queer communities
• Ability to communicate clearly and compassionately with a wide variety of patients and coworkers
• Dedication to the FOLX mission and Informed Consent model of care--where radical transparency, collaboration, and empowerment of the individual are of utmost priority
• Desire to ensure all questions from a patient are answered completely, and patient is linked with appropriate resources and referrals if beyond our scope
• Excellent decision-making skills and communication
• Great organizational and time management skills that allow for timely completion of tasks and patient follow-up, especially important in a remote work environment
• Demonstrated experience in working with diverse groups, including diversity in race, ethnicity, economic status, and educational background
• Active MA certification (through the American Association of Medical Assistants preferred)

Responsibilities

• Manage incoming messages in our message center (Zendesk); route messages to appropriate recipients and answer questions as allowed by scope of practice
• Ensure timely followup on messages in your personal queue
• Contact pharmacies either proactively or by returning pharmacy voicemails with questions regarding prescriptions
• Code and fill out insurance forms; manage a queue of prior authorization requests
• Follow up with members regarding external referrals
• Update and fill out patient medical records, including documenting medical history
• Arrange lab services and communicate with labs to retrieve results when necessary
• Collaborate across teams on clinical and operational workflows
• Complete any forms or paperwork deemed necessary by members, schools, or healthcare entities
• Support and participate in Quality Assurance activities
• Create member education materials (library articles, short FAQ, etc)
• Learn new tools as needed to help deliver ongoing value to members
• Complete other duties as assigned
• Maintenance of active MA certification

Benefits

• Salary: $60,000 (* please note that this position is non-exempt for California residents )
• #LI-Remote