Medical Assistant

Summary

Join Vesta Primary Care, a division of Vesta Healthcare specializing in primary care for older adults with long-term home care needs. We're seeking a Medical Assistant to join our team, primarily working remotely with potential for hybrid roles. This role involves both bedside and back-office support, including patient communication, health screenings, chart preparation, appointment scheduling, and telemedicine facilitation. You'll be a critical member of our team, collaborating with primary care providers and caregivers to ensure high-quality, timely care. We offer a supportive and collaborative environment with opportunities for professional growth. The ideal candidate is patient-centered, detail-oriented, and enjoys working with older adults and their families.

Requirements

• Be located in the Massachusetts area and able to commute ~2 days per week to Metro North Boston
• Have a minimum of 2 years of experience working in a healthcare setting
• Be able to work Monday - Friday, 8:00 am to 5:00 pm EST
• Have knowledge and understanding of medical terminology
• Have a customer service mindset for both internal and external customers
• Possess Medical Assistant and/or Medical Scribe Certification
• Have the ability to travel within the designated service area and reliable transportation, including to locations with limited access to public transportation; valid driver's license and proof of liability and property damage insurance on vehicle is required
• Have a quiet place to work on remote days, where patient related conversation can happen in private and employees can focus on patient-related tasks
• Be up to date on appropriate vaccinations
• Have a strong proficiency in computer software navigation; data entry and data cleansing
• Have a fundamental knowledge of Google Docs, Sheets, Slides or similar
• Have a demonstrated ability to work effectively as a member of an interdisciplinary team, displaying good judgment and decision-making skills
• Have a flexible and adaptable nature, excited by change and a start-up environment

Responsibilities

• Provide back office patient support such as facilitating orders and referrals, engaging in patient related conversation at the direction of and under the supervision of a clinical practitioner, filling out home health forms and other patient-related needs
• Perform health screenings by phone or in person
• Prepare charts and perform scribe functions
• Maintain up-to-date medical records, ensuring communication is documented and flows through the electronic medical record
• Schedule patient appointments
• Virtually “room” patients, getting them accustomed and comfortable with a video visit
• Assist the Primary Care Provider in the field at Assisted Living facilities, as needed. Take vital signs and perform appropriate bedside clinical procedures, as necessary
• Collect chronic care management time, ensuring that patient care is documented and accounted for
• Provide coverage for “front office” functions as necessary, such as answering phones and conducting other administrative tasks as necessary to support the team
• Provide practice support including: contacting members, caregivers, and care team members as directed, work closely with the clinical team to improve the health and care of our members
• Coordinate care for patients of the practice
• Perform precise data entry within the electronic medical record, as appropriate for scope of practice
• Ensure data quality and accuracy
• Answer phones with a smile and customer service orientation
• Schedule patient visits using mapping software
• Perform other administrative support
• Perform duties as assigned or requested

Preferred Qualifications

• Have knowledge and understanding of chronic care management processes
• Be fluent in English and Spanish/Mandarin/Cantonese/Russian (writing, reading and speaking)

Benefits

• Health, dental, and vision insurance with a choice of many different plans/costs partially subsidized by us
• Paid vacation
• Paid Sick/personal days
• ~12 paid holidays
• One time reimbursement to set up your home office
• Monthly reimbursement for internet or other home office expenses
• Monthly gym reimbursement to be used for gyms, online classes, etc
• Basic Life & AD&D, Short-term and Long-term Disability Benefits paid fully by us
• Voluntary benefits such as Pet, Home and Auto, Legal Insurance plus more
• Pre-tax Flex Spending/Dependent Care/Transit accounts
• 401k with match