Remote Member Operations Associate
at NOCD

Summary

Join our Operations Team as a vital member to enhance the member experience by expertly managing appointments, addressing cancellations, and providing excellent customer service.

Requirements

• 2+ years in a customer service or operations role, preferably in a healthcare or service-oriented environment
• Proven track record of effective problem resolution and objection handling
• Strong communication and interpersonal skills, with the ability to connect with diverse members empathetically
• Detail-oriented and technologically savvy, with proficiency in multiple software applications
• Ability to thrive under moderate pressure, demonstrating resilience and adaptability
• Commitment to honesty and ethical practices in all business dealings

Responsibilities

• Reach out to members via text, phone, and email to schedule or reschedule therapy appointments
• Engage with members who wish to cancel their sessions, utilizing empathy-driven communication to understand their needs and encourage rescheduling
• Implement strategies to address objections and enhance member retention
• Develop strong, trusted relationships with both internal teams and external members
• Collaborate effectively within multi-disciplinary teams to ensure a cohesive approach to member support
• Adapt to evolving processes and challenges, maintaining a focus on delivering excellent service

Benefits

• Competitive compensation
• Flexible PTO