Provider Success Associate

Summary

Join Oscar's Provider Success team as an Associate and drive solutions for acute and systemic operational issues. You will own end-to-end solutioning of provider escalations, collaborating cross-functionally and building strong relationships. This role requires strong analytical and communication skills, along with experience in operations, data analysis, or consulting. The position offers a blended work culture with remote options and competitive compensation, including benefits like medical, dental, vision, paid time off, 401(k), and more. The base pay varies by location. You will report to the Manager, Provider Success. This role requires residing in one of the specified states.

Requirements

• 3+ years of relevant technical experience in operations, data analysis, and/or consulting
• 2+ years experience using SQL to manipulate and analyze large data sets to solve business problems
• 3+ years experience cooperatively developing project plans with internal and external stakeholders
• 3+ years experience designing and improving workflows, including development of accompanying operating and technical procedures and tooling
• Experience managing complicated business challenges: developing understanding, distilling and communicating that understanding to technical and non-technical audiences
• Healthcare experience

Responsibilities

• Leads and cross collaborates on problem definition, acute error remediation, and root cause solution development
• Utilizes data to drive business decisions to impact cross-functional strategy
• Develops trusting relationships with relevant internal/external stakeholders through effective communication, collaboration and positive outcomes
• Supports Oscar team members through knowledge sharing, process documentation, and tooling development
• Other duties as assigned
• Compliance with all applicable laws and regulations

Preferred Qualifications

• Knowledge management, training, or content development in operational settings
• Process Improvement or Lean Six Sigma certification
• Structured, systematic, and critical thinking
• Strong verbal and written communications

Benefits

• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements
• Annual performance bonuses
• Oscar’s unlimited vacation program