Vp Of Delivery

Summary

Join Kicksaw, a leading Salesforce consulting firm, as their VP of Delivery! This pivotal leadership role involves overseeing all client engagements, from initial scoping to post-launch support. You will build and lead a high-performing delivery team, ensuring client satisfaction and exceeding expectations. The position requires strategic vision, operational excellence, and strong people development skills. You will also play a key role in post-merger integration for strategic acquisitions. This full-time, 100% remote position (US or Canada based) offers competitive pay, comprehensive benefits, and unlimited PTO.

Requirements

• 10+ years of experience in professional services or consulting, including at least 5 years in a senior leadership/management role
• Proven track record of successfully leading delivery teams and complex technology implementations (Salesforce or CRM experience strongly preferred)
• Demonstrated experience with post-merger integration (M&A) or similar high-impact organizational transformations
• Deep understanding of project management methodologies (e.g., Agile, Waterfall, Hybrid)
• Strategic thinker with a history of driving initiatives that align with high-level business goals
• Exceptional communicator and negotiator, adept at building trust with clients and internal stakeholders
• Demonstrated ability to attract, retain, and develop top talent in a distributed/remote environment
• Comfortable working in fast-paced, high-growth settings where adaptability and innovation are essential

Responsibilities

• Define and implement the overall delivery strategy, processes, and standards
• Translate business objectives into actionable plans for delivery teams
• Collaborate with executive leadership to align delivery initiatives with company goals
• Oversee a portfolio of client engagements to ensure on-time, on-budget, and high-quality delivery
• Provide direction and support for project planning, scope management, risk mitigation, and resource allocation
• Implement KPIs, dashboards, and reporting tools to maintain visibility into project progress and performance
• Build and mentor a diverse, world-class delivery organization, including project managers, consultants, and technical specialists
• Foster a culture of continuous learning, collaboration, and professional growth
• Establish clear career paths, performance goals, and development plans for team members
• Act as an executive sponsor for high-value or strategic accounts, ensuring client satisfaction
• Collaborate closely with Sales to drive new business and expand existing relationships
• Resolve escalations swiftly, applying strategic problem-solving and executive communication skills
• Standardize and scale delivery methodologies, best practices, and playbooks that align with company values and service offerings
• Optimize tools, processes, and technology to support effective resource utilization and project tracking
• Conduct regular portfolio reviews to improve efficiency, remove bottlenecks, and drive profitability
• Develop and manage the delivery budget, forecasts, and P&L for client projects
• Partner with Finance and other stakeholders to ensure accurate revenue recognition, cost controls, and margins
• Track and report on operational and financial metrics to the executive team
• Provide strategic leadership for integrating newly acquired teams, technologies, and processes
• Collaborate with cross-functional leaders to drive synergy realization, operational efficiency, and a cohesive culture post-acquisition

Preferred Qualifications

• Familiarity with the Salesforce ecosystem and related technologies
• Experience guiding digital transformation, data integration, and analytics initiatives

Benefits

• Competitive pay
• Comprehensive benefits package (medical, dental, & vision)
• Unlimited PTO (with a four-week minimum requested)
• 18 paid company holidays
• 401(k) match / RRSP match
• Technology stipend
• Professional development
• Annual company retreats
• Eligibility to participate in Kicksaw's profit-sharing and employee liquidity programs
• Annual base salary range of $225,000 - $260,000 USD (US based)
• Additional bonus (US based)
• Annual base salary range of $281,250 - $325,000 CAD (Canada based)
• Additional bonus (Canada based)