Remote Mid-Market Account Manager

Summary

Join our team as a Mid-Market Account Manager and play a crucial role in our sales organization, working with existing customers in North America to identify new business opportunities and ensure renewals.

Requirements

• Proven sales success of 3+ years of experience in a B2B sales role, ideally in a SaaS or subscription model
• Focus on building and managing customer relationships
• Experience selling a technical product to a technical buyer
• Proven success in ensuring a high renewal rate as an account manager
• Proven success in finding new growth opportunities within an assigned account set
• Familiarity in supporting and selling to Mid-Market customers and managing and negotiating software sales deals
• Ability to drive the sales process effectively through phone calls, emails, and virtual and on-site meetings
• Proficiency in communicating with executive-level contacts and delivering value messages based on the persona you are engaging with (bottom/up and top/down approach)
• Salesforce.com expertise; you know it and can’t imagine sales without it
• Customer-Centric focus; We Want Happy Customers
• Language Skills: English

Responsibilities

• Schedule meetings and maintain a regular cadence of health checks and account reviews with key stakeholders in your assigned customer base
• Manage the entire sales cycle (qualifying > close) of new sales opportunities identified within your assigned accounts
• Help optimize customer expansion process through troubleshooting, improving workflow, and proposing new solutions
• Work with renewal and customer success teams to ensure a high renewal rate across your assigned accounts
• Interact with customers over the phone, email, and video conference
• Proactively engage in building, growing, and sharing sales team best practices
• Utilize Salesforce.com and Clari to accurately forecast new business bookings and renewals on a monthly and quarterly basis
• Leverage tools and sales methodologies to strongly qualify and close new sales opportunities within your account set
• Provide exceptional customer service and engagement to find and close expansion opportunities

Benefits

Flexible work policy that includes remote and in-office hybrid work (minimum three days a week in the office - Monday/Tuesday/Thursday)