Mid-Market Solution Consultant

Summary

Join ServiceNow's rapidly growing Presales Digital team as a Senior Digital Solution Consultant! You will provide expert technical and business solution consultancy during the presales process, supporting the direct sales force and partners. Key responsibilities include proposal production, ServiceNow product demonstrations, and scoping and delivering Business Value Assessments. You will convey the value of ServiceNow solutions to customers and prospects. The role involves mentoring peers and colleagues, generating product demo scripts, and staying current on product developments and competitive analyses. You will also participate in marketing events and act as a ServiceNow subject matter expert.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry

Responsibilities

• Provide expert level technical and business solution consultancy during the presales process in support of the direct sales force and partners, principally through proposal production, ServiceNow product demonstrations and the scoping and delivery of Business Value Assessments
• Conveying the value of ServiceNow solutions to customers and prospects
• Assist Digital Sales teams in the qualification of customer needs through discovery
• Participation across the sales lifecycle on acquiring new customers
• Provide mentoring and training to peers, colleagues and partners
• Demonstrations of the product, both standard and tailored to prospects and existing customers
• Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
• Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
• Responding to Request for Information/Proposal documents
• Staying current on product developments/releases to a level required for demo and POC/POV
• Supporting Marketing events – user conferences, trade shows, webinars etc
• Staying current on competitive analyses and understanding differentiators between the company and its competitors
• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc
• In conjunction with Sales and Professional Services, conduct transition briefing - communicate commitments and expectations in preparation for deployment
• Act as the ServiceNow subject matter expert at Executive briefings / marketing events