Mission Operations Engineer

Summary

Join Anduril Industries' Mission Operations team as a Mission Operations Engineer, playing a critical role in deploying and managing cutting-edge defense technology products. You will orchestrate product deployments, lead planning and execution, and foster strong customer relationships with the UK MOD and other government agencies. Responsibilities include ensuring high product performance, gathering user feedback, and collaborating with various internal teams. Success in this role requires a mission-first mindset, ownership mentality, technical aptitude, structured problem-solving skills, and strong teamwork abilities. You will work closely with customers to understand their needs and shape Anduril's offerings accordingly, contributing to the development of innovative solutions for national and international security challenges. This position offers significant opportunities for professional growth and impact within a dynamic and rapidly growing defense technology company.

Requirements

• Experience in technical program/account management roles for modern software solutions
• Experience translating and decomposing highly technical concepts into operational requirements and performance specifications
• Experience in program management and product deployment roles, managing disparate teams across multiple organisations
• Experience in delivering software solutions to UK MOD and providing integrations, maintenance and support
• Experience in technical report writing
• Experience in Secure by Design and achieving Authority to Operate for deployed solutions
• Experience in the UK MOD structure and procurement processes
• UK SC Clearance and the ability to achieve DV Clearance
• Willing to travel significantly

Responsibilities

• Orchestrate the deployment of Anduril products
• Lead the planning and deployment of Anduril’s flagship hardware and software products in support of customer missions
• Through collaboration with our engineering, logistics, and technical operations teams, Mission Operators are in charge of deploying our products to the field, training end users, and ensuring the high performance of our products
• We are obsessed about engagement and keeping our finger on the pulse of how customers interact with our products
• This helps us improve the user experience and evolve their operational tactics and techniques
• And if something isn’t quite right, we work with product teams to quickly address the issue on behalf of our customer
• Grow your business through customer success
• In addition to the operational and executive relationships you own, you will be responsible for meeting commercial targets that drive top line growth
• This requires establishing committed and trust-based partnerships with our customers to not only help them solve their immediate problems, but also to foresee future opportunities where Anduril’s technology can make them more effective
• Understanding Anduril’s value proposition and articulating how we can have an impact on a customer’s problem set, from the executive level to the end user, is critical to positioning Anduril for the future
• Shape our products to meet mission needs
• Work side-by-side with our customers to understand their specific mission challenges and represent the customer as you work with Anduril engineers to shape products that solve critical national and international security challenges
• Anduril engineers rely on Mission Operators to understand the lay of the land and bring a perspective that informs the product development process
• Collaborate across nearly every Anduril team
• Successfully deploying our complex hardware and software products requires collaborating with nearly every internal Anduril team - business development, engineering, product, logistics, finance, legal, contracting, technical operations, and many more
• You’ll be responsible for ensuring each party is engaged and informed, and will therefore become well-versed in what it takes to really bring the best of Anduril to our customers
• Technical Project Management
• Drive the successful delivery of projects, eliciting customer requirements, performing the necessary impact analysis and putting plans in place to achieve the required outcome
• You’ll work closely with other industry partners and will need to plan and execute comprehensive integrations as well as obtaining the necessary accreditation and authority to operate for our deployments on customer networks
• You’ll be responsible for reporting on project metrics and achieving agreed objectives for the successful delivery of projects and programmes
• Serve in a customer-facing Account Manager capacity, working directly with the UK MOD to develop and deploy Anduril integrated hardware-software Connected Warfare products to meet customer and operational needs
• Own the delivery of contract deliverables to include the developing and implementing measures of performance and effectiveness, writing technical reports, and creating user engagement roadmaps
• Design & implement user feedback loops to gather, triage, and prioritise requirements, feedback, issues, and challenges found through the employment of Anduril Connected Warfare products during training, exercises, and normal use within unit schedules
• Support and carry out system deployments and some level of basic integrations, enabling customer’s to have interoperability across their estate, including sensors, effectors and other C2 systems
• Provide input to program and engineering teams to drive the development of product features and configurations that enhance or greatly improve efficiency of user workflows and employment of Anduril C2 products
• Support engagement with other service components, European Defence Departments, deployed overseas commands, and other Government organizations as required to integrate Anduril products laterally across our defence customers for increased adoption
• Develop and contribute to a streamlined user feedback and engagement system, which include issue tracking, training sessions, refreshers, and focused preparation for large scale exercises and events

Preferred Qualifications

• Experience of software development, network engineering, or other relevant technical disciplines
• Experience and familiarity with joint warfare operations, planning, targeting, and fires systems and workflows
• Familiarity with doctrinal, functional, and technical command and control concepts, processes, and principles
• Prior military or government acquisition and/or government contracting experience

Benefits

• Platinum Healthcare Benefits: For U.S. roles, we offer comprehensive medical, dental, and vision plans at little to no cost to you. For UK roles, Private Medical Insurance (PMI): Anduril will cover the full cost of the insurance premium for an employee and dependents
• For AUS roles, Private health plan through Bupa: Coverage is fully subsidized by Anduril
• Basic Life/AD&D and long-term disability insurance 100% covered by Anduril, plus the option to purchase additional life insurance for you and your dependents
• Extremely generous company holiday calendar including a holiday hiatus in December, and highly competitive PTO plans
• 16 weeks of paid Caregiver & Wellness Leave to care for a family member, bond with your baby, or tend to your own medical condition
• Family Planning & Parenting Support: Fertility (eg, IVF, preservation), adoption, and gestational carrier coverage with additional benefits and resources to provide support from planning to parenting
• Mental Health Resources: We provide free mental health resources 24/7 including therapy, life coaching, and more
• Additional work-life services, such as free legal and financial support, available to you as well
• A professional development stipend is available to all Andurilians
• Daily Meals and Provisions: For many of our offices this means breakfast, lunch and fully stocked micro-kitchens
• Company-funded commuter benefits available based on your region
• Relocation assistance (depending on role eligibility)
• 401(k) retirement savings plan - both a traditional and Roth 401(k). (US roles only)