Movement Communications Specialist

Summary

Join the Wikimedia Foundation as a Movement Communications Specialist and collaborate with product and technology teams to enhance communication with Wikimedia communities. You will craft and execute communications strategies, facilitate dialogue between the Foundation and communities, and ensure that community perspectives are integrated into product development. Your responsibilities include developing agile communication strategies, building connections with online volunteer editors, monitoring community channels, and fostering two-way dialogue. You will work across multiple channels and platforms, ensuring inclusive and equitable communication practices. This role requires excellent written English, knowledge of Wikimedia communities, and experience with agile communication strategies. The position offers a competitive salary and benefits package.

Requirements

• Excellent written English and fluency with at least one other language
• Organized, efficient, proactive, able to meet deadlines
• Knowledge of Wikimedia communities' dynamics, cultures, and channels
• Familiarity with the product development lifecycle and working with engineering and engineering related teams
• Comfortable creating and leading discussions with volunteers in multiple formats, languages and cultures- such as live calls, on-wiki discussions, and in person meetings
• Experience implementing successful agile communications strategies across multiple channels and platforms with collaborative outcomes
• Emotionally mature and self-reliant; tolerates ambiguity and maintains positive, respectful professional relationships
• Competence working in fully remote and intercultural teams, sometimes at inconvenient times of day
• Experience of working with technical and non-technical people

Responsibilities

• Craft short and medium term agile communications strategies around movement-facing Product and Technology activities in collaboration with the specialists’s manager and relevant product managers
• Deepen our connections to our movement of online volunteer editors through context-aware, multi-lingual and multi-cultural communications
• Regularly meet with relevant embedded Product teams to understand project plans, designs, timelines, and challenges
• Help maintain relevant FAQs, templates, newsletters, blog posts, wiki pages, and other means to address common questions efficiently
• Monitor relevant community channels for news, incidents, and requests
• Proactively respond to community questions of moderate scope about Foundation work and priorities
• Build two-way dialog between Wikimedia communities and relevant Product and Technology teams, helping teams to understand feedback and adjust product plans accordingly
• This includes launching and facilitating contentious discussions with professionalism and confidence, enabling mutual understanding, clarity, and effective resolution
• Begin with equity and make our movement communications more inclusive by identifying and working collectively to address communication gaps among underrepresented and less vocal groups in the movement
• Communicate the Foundation’s movement-facing work with context to build a narrative as it relates to the Foundation’s ethos and values
• Contribute to learning and knowledge exchange on best practices in Movement Communications within the team and broader Foundation
• Support the Movement Communications team by taking up occasional assignments for other organizational priorities as per manager's indications

Preferred Qualifications

• Experience with advanced Wikimedia user rights (steward, checkuser, volunteer response team (VRT), admins, or other groups)
• Experience using MediaWiki software and related communication tools (on-wiki documentation, Translate extension, MassMessage, etc.)
• Personal interest and volunteer involvement in the work of specific Wikimedia communities, such as affiliates, regional groupings, or project functionaries

Benefits

• Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture
• The anticipated annual pay range of this position for applicants based within the United States is US$ 74,026 to US$ 113,266 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay
• For applicants located outside of the US, the pay range will be adjusted to the country of hire
• We neither ask for nor take into consideration the salary history of applicants
• The compensation for a successful applicant will be based on their skills, experience and location
• The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries