National Account Manager

Summary

Join Glassdoor as a National Account Manager and contribute to their mission of making worklife better. This role involves managing and growing a large book of business, retaining and expanding revenue, and delivering exceptional customer service. You will be responsible for proactively ensuring client satisfaction, increasing revenue, and hunting new business, working closely with enterprise-level accounts and Indeed partners. The ideal candidate will have 5-7+ years of experience in New Business and Account Management, with a strong track record of success in digital media and SaaS. Technical proficiency and experience with Salesforce are required, along with experience in high-level contract negotiations and consultative selling. This position offers a competitive salary and benefits package, including generous restricted stock units, 100% employer-paid health insurance premiums, open paid time off, a 401(k) plan with a company match, and flexible work arrangements.

Requirements

• A commitment to add to our culture of DEI, and contribute to a passionate and collaborative GTM team
• 5- 7+ years of New Business and Account Management experience (prior digital media and SaaS experience) with a strong track record of success
• Technically savvy and experience in Salesforce required
• Experience working within a team environment to over-deliver on desired results
• Experience with high-level (Director or above) contract negotiations and the ability to successfully navigate complex organizations
• Previously trained in consultative / value based selling
• Solid ability to handle tough conversations with clients in a professional, solution-oriented manner
• Strong belief in a proactive rather than reactive approach to handling clients
• A passion for excellent customer service

Responsibilities

• Manage and grow a large book of business through a high-deep and wide sales approach
• This role will start having to build a book of customers by hunting prospects and leaning on Indeed to bundle clients into Glassdoor and Indeed branding products
• Successfully communicate and work with Indeed partners to maintain client satisfaction and generate new business
• Create client value by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements
• Partner with the Client Success Team to ensure clients are receiving proper program expectations and deliver impactful BPI’s to clients
• Exceed monthly/quarterly retention and growth goals
• Thrive on change while remaining highly organized, optimistic, and coachable
• Research, identify, and generate new opportunities via the phone and web

Benefits

• Generous Restricted Stock Units (RSU)
• Restricted Stock Units (RSU) are awarded at hire and may be refreshed annually. Additionally, as a pay-for-performance company, there are additional RSU grant awards for the very top performers
• Health and Wellness: 100% employer-paid premiums for employee medical, dental, vision, life, short and long-term disability, select well-being programs, along with 80% employer-paid premiums for all dependents.* Generous paid time off programs for birthing and non-birthing parents are provided, along with paid injury/illness leave and paid family emergency leave
• Coverage begins at the start of employment. After 48 months of continuous employment, 100% of all premiums for you and your dependents can be employer-paid!
• Work/Life Balance: Open Paid Time Off policy, in addition to 15-20 paid company holidays/year
• Investing in Your Future: 401(k) plan with a 50% company match up to $5,000 per year, subsidized fertility and family planning services, and discounted legal assistance services