National Account Manager

Summary

Join Safelite as a National Account Manager and act as a trusted advisor to mid-tier insurance clients. You will collaborate with clients to implement best-in-class claims programs, ensuring an exceptional customer experience. This role requires strong communication, negotiation, and data analysis skills to identify and solve business problems. You will work closely with internal and external stakeholders, fostering strong relationships and expanding Safelite's footprint within client organizations. The position is remote but requires location in specific states. Success in this role involves leveraging data to drive decision-making and creating a consumer-grade experience through an omni-channel customer platform.

Requirements

• Bachelor's Degree or equivalent experience require
• Ability to operate position related software
• Strong written and verbal communication skills
• Effective negotiation skills
• Ability to travel up to 40% of the time
• Customer Focus - Ability to build strong customer relationships and deliver customer-centric solutions. Uses customer feedback and data to drive continuous improvement, creates an environment in which team members feel a strong sense of ownership and accountability toward creating the best possible customer experience
• Strategic Mindset - Ability to see ahead to future possibilities and translates them into breakthrough strategies. Keeps up to date on current and future industry trends and market forces and considers these when making decisions. Clearly identifies and prioritizes efforts and initiatives to have the greatest strategic impact on the organization
• Drives Results - Ability to consistently achieves results, even under tough circumstances. Emphasizes the importance of results; encourages a sense of urgency in others; challenges poor outcomes or unproductive behaviors. Provides assistance or encouragement to help others overcome obstacles
• Knows the Buying Influences - Applies business acumen to accurately identify and understand the key buying influences pertaining to an opportunity and the needs and goals of relevant stakeholders
• Data Collection and Analysis - Works across functions and the contact center to analyze relevant data and report it back to clients. Collaborates with key internal partners to apply learnings to solutions. Utilizes the data to tell the client story both internally and to the client
• Negotiates Strategically/Tactically - Uses comprehensive knowledge and skills to design proposals, in partnership with relevant internal stakeholders, that facilitate growth and leave both parties satisfied with the value gained

Responsibilities

• Personally manage a focused portfolio of customer relationships, leveraging a large network of colleagues across the organization’s functions, and acting as a subject matter expert to the client
• Collaborate with key internal partners to implement best-in-class solutions, creating tailored strategies where necessary
• Ensure ongoing customer satisfaction and loyalty while also enhancing profitability
• Maintain current knowledge of partners’ industry and auto glass industry; evolve knowledge and approach as Safelite’s business strategy evolves
• Manage business results of mid-tier insurance and client partners by collaborating with sales operations team to analyze customer and market trends, monitor financial results, adjust plans as necessary, and optimize use of resources
• Advise clients on different commercial approaches and negotiate arrangements that deliver value to the business and the client organization
• In collaboration with sales operations and other internal SMES, use data-driven analyses to identify and implement product and service improvements that enhance business performance for both own organization and client organization
• Consult with customer representatives throughout the client organization to identify the strategic outcomes they are seeking to achieve; then, support solution design by mobilizing cross-functional teams (for example, customer experience, technology, pricing, digital and legal) to utilize best-in-class solutions and developing associated contractual terms that meet the customer's mid- to long-term needs at a national/key operating unit level
• Align agreement with the right internal partners and colleagues before approaching the client to negotiate to ensure that client proposals can be delivered at optimal levels of profitability and without undue operational stress
• Develop and maintain personal relationships with relevant executives within strategic clients and potential future clients to facilitate business offerings expansion, growth, and retention and identify opportunities to increase the business's footprint within an existing client organization and increase value creation
• Expand and elevate business relationships by growing the number of client stakeholders within the organization and connecting them with the right people within Safelite
• Work with the digital team, the customer experience team, the technical account management team and the relevant client teams to illustrate the value of digital strategy/digital-enabled business change projects, and programmatically deliver successful digital replicable innovation projects with the end-user/policy holder in mind
• Performs other duties as assigned
• Complies with all policies and standards

Preferred Qualifications

4-6 years sales and account management experience preferred

Benefits

Remote work