National Account Manager

Summary

Join UHG's Insurance Team as a National Account Manager and build strong, sustainable relationships with workers' compensation and compulsory third-party insurance clients. You will be responsible for account management, cross-selling, upselling, driving innovation, and monitoring customer performance. This role requires 3+ years of account management experience, strong communication skills, and a working knowledge of the personal injury insurance sector. UHG offers flexible working arrangements, employee discounts, novated leasing, paid parental leave, purchased leave, and an employee assistance program.

Requirements

• 3+ years working in an account management function
• Demonstrated capacity to retain and grow existing customer revenue
• Ability to effectively communicate with customer leaders of various levels
• Computer literate especially with the Microsoft Office Suite - specifically Word, Excel & PowerPoint
• Customer focus by providing timely and professional interactions with internal and external stakeholders
• Able to work autonomously while also a strong team player with the ability to effectively collaborate with various stakeholders
• Excellent organisational skills and the ability to meet deadlines and targets
• Attention to detail
• Excellent written and oral communication skills
• Demonstrate sound problem-solving skills

Responsibilities

• Develop a thorough understanding of the personal injury insurance market, customers’ positions in the market, their products/services, points of difference and the competitive landscape
• Account manage key insurance customers (including, but not limited to, manage day-to-day communication, stakeholder mapping, build multi-level relationships, account planning with focus on continuous improvement initiatives, customer site visits, service review meetings, presentations and demonstrations, proposal development, manage customer feedback, strategic use of data and participation in industry events, including occasional interstate travel)
• Cross-sell and up-sell to existing customers
• Drive innovation and product development to deliver on insurance customer needs
• Monitor customer performance against agreed customer SLAs and financial targets
• Conduit between customer and internal stakeholders to ensure that there is clear understanding of agreed service expectations

Preferred Qualifications

Working knowledge of the personal injury insurance sector (including workers compensation and compulsory third party)

Benefits

• Flexible working arrangements
• Employee discounts for health insurance, gyms, pools and travel club
• Novated leasing and salary sacrificing
• Paid Parental Leave
• Purchased Leave (up to a further 4 weeks)
• Employee Assistance Program