National Account Manager

Summary

Join Fresh Direct as a National Account Manager and contribute to the growth of a fast-growing food service business. This role offers a competitive salary, bonus scheme, company car, and excellent career development opportunities. You will be accountable for customer performance, ensuring profitability and meeting targets. Responsibilities include executing joint business plans, monitoring account performance, managing contractual KPIs, and reviewing customer account plans. Success requires strong communication, negotiation, and analytical skills, along with a customer-focused approach. The ideal candidate will be resilient, commercially minded, and possess a strong growth mindset.

Requirements

• Customer focused and solutions driven
• Excellent negotiation skills
• First rate communication and presentation skills both verbal and written
• Organised and effective time planner
• Ability to prioritise workload by importance
• Strong numerical skills and ability to analyse data
• Excellent product knowledge and an understanding of the industry
• A passion for driving costs out of the business & increasing profitability
• Can navigate cross functional teams to provide excellent account management
• Ability to think outside the box and drive innovation
• Ethical and honest
• Able to mentor and develop team members

Responsibilities

• Accountable for the customer performance, ensuring that company profitability, customer requirements and individual growth targets are met
• Supports and executes Joint Business Plans to drive profitable and collaborative customer growth
• Monitor, report & forecast on account performance against sales budget and cash margin in order to maximise future performance
• Manage contractual Key Business Indicators as part of all customer reviews
• Annually review customer account plans as part of the budgeting process for the following year
• Work with other departments as required to ensure that budgeted sales targets, account profitability, customer satisfaction and retention are achieved across portfolio
• Identify, understand and communicate both the customer needs and development aspiration. Work with the required Fresh Direct Group function to meet those needs and aspirations
• Strong internal communication skills to ensure management team members are kept updated on any opportunities or threats that could potentially impact the business
• Fully utilise the NPD function of the business to ensure that all opportunities within current customer base are maximised to drive account value and profitability

Benefits

With a competitive salary, an attractive bonus scheme, company car, brilliant reward and recognition scheme, excellent career development and much more