iDesign is hiring a
SaaS Support and Onboarding Specialist

Summary

Join iDesign as a part-time, hourly, 1099 contract SaaS Support and Onboarding Specialist to ensure clients have a positive experience with our SaaS solutions. This role involves onboarding support, technical assistance, feedback collection, knowledge base maintenance, and data entry.

Requirements

• Bachelor's degree in a relevant field, or equivalent work experience
• 0-2 years of experience in customer service, technical support, or a related client-facing role
• Excellent written and verbal communication skills, with the ability to effectively explain technical concepts in simple terms
• Basic understanding of SaaS products and technology, with a willingness to learn and develop technical skills
• A proactive approach to problem-solving, with the ability to think critically and find solutions to common client issues
• A genuine passion for helping others and a commitment to providing excellent customer service

Responsibilities

• Assist with onboarding new clients, providing guidance and resources to help them get started with our products
• Provide basic technical support to clients, troubleshooting common issues and escalating more complex problems to senior team members
• Gather feedback from clients through surveys, interviews, and other channels, and communicate insights to the team
• Contribute to the development and maintenance of our knowledge base and customer support documentation
• Maintain accurate records of client interactions and support requests using our CRM system

Preferred Qualifications

• Familiarity with CRM & Project Management software (e.g., Hubspot, GitHub, Asana)
• Proficient in Excel/Google Sheets
• Experience in the Education Industry