Onboarding Consultant I

Summary

Join Toast as an Onboarding Consultant I and become the primary point of contact for restaurant clients adopting Toast Payroll. You will manage the entire onboarding process, from initial setup to post-live support, ensuring a smooth transition and maximizing client satisfaction. Leverage your project management and payroll expertise to create tailored onboarding plans, configure the system to meet unique client needs, and train restaurant staff on efficient usage. You will work autonomously, managing multiple engagements simultaneously and exceeding monthly activation goals. This role requires fluency in Spanish and English, strong communication skills, and a proven track record of success in customer-facing roles. The position offers a competitive salary and benefits package.

Requirements

• Bilingual/Fluent in Spanish & English required, both written and verbal
• Ability to translate restaurant operations and payroll concepts to varying knowledge levels
• Ability to translate customer-facing materials as needed to support your customers
• 3 + years of experience in a role responsible for customer satisfaction and business operations
• Success operating independently and navigating competing priorities in a constantly changing environment
• Proven track record of success in meeting and exceeding goals
• Excellent communication, organizational, and influencing skills

Responsibilities

• Leverage your Toast Payroll product knowledge and project management skills to partner with restaurant owners during the Go-Live phase, and build out onboarding plans that will produce a high quality implementation experience within timeline and budget
• Create best practices for managing daily restaurant operations  by enabling restaurant owners and staff to utilize Toast Payroll -this includes configuring the Payroll system to the customers' unique setup needs in order to maximize the benefits of their Toast purchase, such as decreasing payroll processing time, streamlining POS hours, and increasing efficiency
• Responsible for setting up client databases utilizing information from the previous payroll provider or data provided by the client and guiding customers through initial onboarding steps, gathering key tax and financial information in a timely manner
• Perform onboarding remotely and observe Toast best practices as well as document any deviations from best practices that were identified during the design phase of the project
• Create & lead an onboarding training plan to the entire restaurant staff on how to leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the guest and staff experience
• Manage several onboarding engagements simultaneously, including large books of onboarding business (60+ restaurants) in your region
• Assist and guide by providing post-live guidance, troubleshoot problems or follow-up training as needed by the customer
• Assist in translation of customer-facing resources English to Spanish as needed

Preferred Qualifications

• Experience with Payroll / Payroll Service Provider
• Experience working in the restaurant or hospitality industry
• Experience with Salesforce CRM
• Experience working in the tech industry or for a SAAS company
• Training, teaching, or development experience

Benefits

• We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry
• Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs