Apollo.io is hiring a
Onboarding Manager

Summary

The job is for an Onboarding team member at Apollo.io, a rapidly growing go-to-market solution for revenue teams. The role involves providing a world-class onboarding experience to customers by teaching them about the product suite, managing integrations with third-party tools, conducting weekly training sessions, and creating training materials.

Responsibilities

• Teach Apollo’s full product suite to our customers, helping them to successfully implement and utilize those tools to address their goals and objectives
• Understand our integrations with 3rd party tooling such as HubSpot and SFDC and guide technical stakeholders in their integration of those tools to Apollo
• Prep for, conduct, and follow up on weekly training sessions with onboarding customers
• Manage 30-40 onboarding customers at a time
• Provide detailed call notes post-training session in our CS tooling, Vitally
• Graduate customers in a timely, value-driven manner and garner positive CSAT reviews
• Create training materials for customers including written and video documentation
• Provide weekly 60 minute User Training & Feature Walkthroughs to a wide segment of our customer base
• Optimize the customer experience by providing customer coaching and training online and through recorded sessions
• Work to achieve our quarterly OKRs and targets for initial customer adoption
• Work to maintain a <6hr SLA to customer inquiries