SEVENROOMS is hiring a
Onboarding Manager

Summary

Join our team as an Onboarding Manager and develop configuration and launch strategies for clients, ensuring their long-term success. You will be part of a diverse, global team working to help customers meet their business goals through creative problem-solving and deep product knowledge.

Requirements

• 2+ years of experience working in challenging, customer-facing roles, ideally within the SaaS industry or hospitality technology
• Outstanding written and oral communication skills
• Detail-oriented, strong critical thinking and problem-solving abilities
• Strong project management experience
• Comfortable working in a fast-paced, startup environment; highly collaborative

Responsibilities

• Develop and manage all client onboarding activities from project kick-off, training, configuration, data migration and launch to accelerate time to first value
• Successfully and effectively manage simultaneous, diverse implementation projects on schedule, and with high customer satisfaction; projects include implementation of different solutions including reservation, waitlist, & table management; online ordering, POS, marketing automation, and more
• Collaborate directly with various external stakeholders to confirm goals, driving implementation of SevenRooms at their venue and tailor configuration and communication toward those those goals
• Be a product expert, able to help clients learn the platform effectively and optimize their utilization based off their business needs
• Partner with Customer Success Managers and Sales Representatives to support customers toward product adoption

Benefits

• A fresh start with a flexible and independent working schedule: SevenRooms provides all employees with their first two (2) weeks of employment as paid time off to relax and recharge before starting their journey with us. You’ll also have access to unlimited paid time off, including tenure-based PTO minimums and the option to work anywhere at any time
• Equitable compensation: Our compensation packages are based on external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company
• Comprehensive benefits package: SevenRooms provides access to private medical coverage, life insurance, and income protection
• Employee programs and recognition: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You’ll receive an additional quarterly dining credit to use towards SevenRooms clients and a unique milestone reward for every year you’re a part of our team
• Opportunities for training and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs