Onboarding Specialist

Summary

Join AutogenAI as an Onboarding Specialist and play a pivotal role in ensuring all users understand and utilize our AI-powered bid and tender writing platform. Lead the customer onboarding and adoption journey, providing impactful training and support. Collaborate with Sales and Customer Success teams to create memorable customer interactions and drive product adoption. This role contributes to the platform's strategic growth across user communities. You will develop and deliver training, create engaging content, and collaborate with various teams to ensure customer success. The position offers opportunities to shape customer strategies and contribute to cross-functional initiatives.

Requirements

• A proactive approach to understanding and addressing customers’ needs, ensuring their successful engagement with the platform
• The ability to communicate clearly with diverse business audiences, delivering effective training sessions and fostering positive customer relationships
• A commitment to identifying and implementing strategies that support customer success, from onboarding through long-term engagement
• A strong sense of teamwork, with a willingness to collaborate across departments to achieve collective success and ensure a seamless customer experience
• 3+ years in customer onboarding, training, or customer success roles, with a focus on SaaS or cloud-based platforms
• Bachelor’s degree in Business, Education, Communications, or a related field, or equivalent practical experience

Responsibilities

• Deliver tailored virtual or in-person training sessions that enhance customers’ understanding and use of AutogenAI’s platform
• Conduct training needs analyses to align sessions with each customer’s specific goals and success criteria
• Provide ongoing, ad-hoc coaching to address real-time customer needs and support their use of the platform
• Create and customise training content to meet customer requirements
• Produce engaging content for business development purposes, including demo snippets, webinars, and blog posts
• Collaborate with Sales and Account teams to understand and prioritise customers’ objectives, training outcomes, and engagement expectations
• Develop and execute project plans for each customer, monitoring progress, identifying challenges, and adjusting strategies as needed
• Contribute to cross-functional initiatives to drive customer adoption and maintain usage health
• Coordinate with Technology teams to customise platform configurations that meet customers’ needs
• Manage customer feature requests and provide feedback to the Product team
• Communicate new platform updates, addressing any customer questions or concerns

Preferred Qualifications

• Prior experience or understanding of bid and tender writing processes
• Experience delivering training within APAC business environments, including cultural nuances and communication preferences
• Proficiency in virtual training platforms and CRM software; experience with project management tools is a plus
• Background or familiarity with industries such as engineering, construction, infrastructure, or transport logistics is advantageous

Benefits

• Competitive Salary: AUD $100,000 – AUD 145,000 per year depending on level and specific experience relevant to the scope of the role
• Stock Options: Meaningful equity in the company
• Paid Time Off: Unlimited annual leave (Yes, you read right!)
• Flexible Work Options: Remote from either Melbourne or Sydney
• Additional Perks: Top-of-the-range laptop (Mac or Windows), regular company events to connect with teammates, and opportunities for continued professional development