Onboarding Specialist

Summary

Join Boulevard's Customer Experience team as an Onboarding Specialist! You will be the primary point of contact for onboarding new clients, providing exceptional customer service through various channels. Your responsibilities include managing the entire onboarding process, ensuring data is successfully integrated, and proactively mitigating churn risks. You'll collaborate with various teams to enhance customer satisfaction and contribute to continuous improvement. This role requires 1-3 years of experience in a relevant field, technical aptitude, strong organizational skills, high emotional intelligence, and a passion for customer service. Boulevard offers a competitive salary, bonus structure, comprehensive benefits, flexible vacation, fully remote work, and professional development opportunities.

Requirements

• Experience: 1-3 years of experience in tech support, training, operations or customer success
• Technical aptitude - You’ll learn Boulevard's technology platform, communicate with contacts of varying technical savvy, and offer creative solutions for customer needs
• Joy for organization and planning: You are organized, confident, and highly resourceful
• High EQ - You navigate complex interactions with your versatile communication style, sophisticated interpersonal skills, and a resilient spirit
• Love for customers - You are a people person, and love serving as a partner and resource for your customers

Responsibilities

• Serve as the main point of contact during onboarding, delivering premium-level customer service through email, text, phone, and video conference
• Understand and anticipate the customer’s business needs and configure their account settings
• Ensure customer’s data is successfully ingested
• Manage the onboarding project end-to-end and meet the go-live deadline
• Identify and proactively mitigate any customer cancellation/churn risks
• Collaborate regularly with Sales, Product, Engineering, Finance, and other Customer Experience teams to ensure continuous improvement and ongoing customer satisfaction

Preferred Qualifications

• Prior SaaS experience
• Salesforce experience
• Experience with the luxury and self-care industry

Benefits

• 401(k) match plus dental, medical, vision, and life insurance
• Flexible vacation day policy
• Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month
• Family planning resources and specialized support programs
• Equity: get ahead on the ground floor and grow with Boulevard
• Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve