Onboarding Specialist

Summary

Join Lodgify, a fast-growing vacation rental software company, as an Onboarding Specialist! You will guide new customers through account setup, provide training, and ensure proper utilization of the platform. This role involves understanding customer objectives, proactively improving product adoption, gathering feedback, and collaborating with other departments. The ideal candidate possesses experience in account management or onboarding within a SaaS environment, strong communication skills, and fluency in German and English. Lodgify offers remote work, competitive salary, expense coverage for equipment, a great international team culture, team-building events, a referral program, and growth opportunities.

Requirements

• 1+ year of experience as an account manager or onboarding specialist in a high-growth SaaS environment or a recent graduate with a relevant degree
• Tech savvy with an ability to fully understand our software
• You have a native or near-native level of German and English
• Experience negotiating and handling commercial conversations with customers in a consultative manner
• Ability to manage multiple accounts at the same time
• Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
• Excellent organisation skills and detail-oriented
• Fast learner and capable of keeping up with a fast-growing environment

Responsibilities

• Onboard new customers by assisting them in setting up their Lodgify account, connections and training on the system via phone calls and screen-sharing calls
• Understand customer objectives and potential to correctly set up their account and assist them during the customer journey
• Provide a consultative approach to customers to ensure a proper utilisation of Lodgify
• Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells
• Gather customer feedback regarding possible bugs, improvements, and new functionalities, passing it along to the Product team
• Work together with the other departments (Sales, Support, Product, etc.) to maximise value for customers

Preferred Qualifications

Experience in the vacation rental software industry is preferred

Benefits

• The freedom to work from home
• Salary in EUR/USD!
• We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets
• Great culture & working environment with an international team of over 60 different nationalities
• Travel to our yearly team-building events at company's expense
• Boost your earning potential with our referral program that offers paid compensation
• Dive into a career adventure with endless opportunities for growth and development
• Spice up your remote work routine with a dash of fun! Join us for virtual team activities