Onboarding Specialist

Summary

Join Lodgify, a fast-growing vacation rental software company, as an Onboarding Specialist! You will guide new customers through account setup, connections, and system training. You'll also proactively upsell features and plans, gather customer feedback, and collaborate with other departments. This role requires experience in account management or onboarding within a SaaS environment, native or near-native German and English fluency, and excellent communication skills. Lodgify offers remote work, a competitive salary in EUR, a great international team culture, team-building events, a referral program, growth opportunities, and virtual team activities.

Requirements

• 1+ year of experience as an account manager or onboarding specialist in a high-growth SaaS environment or a recent graduate with a relevant degree
• You have a native or near-native level of German and English
• Tech-savvy with an ability to fully understand our software
• Experience negotiating and handling commercial conversations with customers in a consultative manner
• Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
• Excellent organisation skills and detail-oriented
• Fast learner and capable of keeping up with a fast-growing environment

Responsibilities

• Onboard new customers by assisting them in setting up their Lodgify account, connections and training on the system via phone calls and screen-sharing calls
• Understand customer objectives and potential to correctly set up their account and assist them during the customer journey
• Provide a consultative approach to customers to ensure a proper utilisation of Lodgify
• Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells
• Gather customer feedback regarding possible bugs, improvements, and new functionalities, passing it along to the Product team
• Work together with the other departments (Sales, Support, Product, etc.) to maximise value for customers

Benefits

• The freedom to work from home
• Salary in EUR!
• Great culture & working environment with an international team of over 60 different nationalities
• Travel to our biyearly team-building events in Barcelona at company's expense
• Boost your earning potential with our referral program that offers paid compensation
• Dive into a career adventure with endless opportunities for growth and development
• Spice up your remote work routine with a dash of fun! Join us for virtual team activities