Passion.io is hiring a
Onboarding Specialist

Summary

Join Our Exciting Journey as an Onboarding Specialist! As an entrepreneurial problem-solver who thrives in dynamic environments, you'll provide a frictionless and engaging onboarding experience for our creators, understanding their unique needs and guiding them seamlessly through the initial stages of their journey with our platform.

Requirements

• 1-2 years in a customer-facing role within a SaaS environment, with hands-on experience in onboarding and supporting customers
• Basic knowledge of SaaS technologies, digital marketing, and scaling online presence strategies
• Empathy and customer-first mentality, with the ability to build customer loyalty

Responsibilities

• Provide a frictionless and engaging onboarding experience for our creators
• Master the platform and work independently within 6 months
• Achieve high customer retention and deliver top-quality onboarding calls within 12 months
• Conduct calls to ensure our creators are successfully onboarded and familiar with the platform
• Handle support queries via email and assist creators with additional tasks, such as creating training materials and explainer videos
• Build strong relationships with creators, ensuring high engagement and loyalty
• Collect and share feedback to improve our products and services

Benefits

• 24 days of paid vacation
• 10 days of Celebration Leave
• Flexible equipment policy
• Co-working space support
• Generous paid parental leave