MBO Partners is hiring a
Onboarding Specialist

Summary

Join MBO as an Onboarding Specialist in a remote role. Help build the future of work by executing comprehensive onboarding processes, driving results, and providing strategic assistance to our enterprise clients and independent contractors. Requires a Bachelor's degree or equivalent experience, 3 years of experience in business process, customer service, human resources, or operations, strong operational skills, excellent communication, and the ability to manage multiple priorities.

Requirements

• Bachelor’s degree or equivalent experience (Business, Psychology, Human Resources, Communications, Economics, Finance, or related field)
• A minimum of 3 years of experience working in business process, customer service, human resources, or operations

Responsibilities

• Efficiently execute a comprehensive onboarding process and ensure a seamless experience for Talent engaged by our Enterprise Clients
• Provide daily consultative support to independent contractors and their client representatives throughout the onboarding life cycle
• Navigate the complex enrollment and compliance requirements associated with engagement of a contingent workforce for our large enterprise client programs
• Lead Talent interactions related to onboarding processes on a regular basis (phone calls, video conferences)
• Report weekly to enterprise stakeholders on enrollment statuses to isolate any issues or inconsistencies and proactively address delays
• Guide client hiring managers on MBO’s onboarding processes, time and expense capture systems and best practices
• Collaborate with Client Services Leadership and Account Management to support strategic initiatives to drive value for the Talent and Clients
• Facilitate MBO program requirement changes and assist with escalations to continually improve efficiencies and client satisfaction

Benefits

• Remote work environment
• Competitive base salary with opportunities for growth and development
• Excellent medical, dental, and vision plans designed to support healthy lifestyles
• 401(k) retirement plan
• Flexible Time Off – take time when you need it
• Bonus opportunities
• Wellness allowance
• Culture based on trust, feedback, communication, success and fun