Onboarding & Training Specialist

Summary

Join Stadium, a global gifting platform, as an Onboarding & Training Specialist on the Customer Experience team. Guide new customers through implementation, from account setup to product training, ensuring their business goals align with the platform. Build trust and strong relationships, collect key insights, and execute initial initiatives flawlessly. Deliver a seamless onboarding experience, equipping customers with the knowledge and tools to unlock the platform's full value. This remote position, based in NYC (candidates outside the US will be hired as independent contractors), focuses on driving customer satisfaction, long-term retention, and growth. The role involves leading onboarding, building relationships, tailoring training, and collaborating cross-functionally.

Requirements

• Ability to thrive in a dynamic & fast paced environment
• Solutions oriented mindset, a proven problem solver
• Strong customer focus and passion for engaging with customers to help them succeed
• Excellent written and verbal communication skills with attention to detail
• Great listener and keen to understanding customer situations and goals before responding with strategic guidance
• An organized and process oriented approach to managing relationships with customers
• Patient, empathetic and enthusiastic about interacting with all types of customers
• A fun, approachable personality. Easy to get along with but driven and focused
• Team player and humble attitude
• An eager desire to make a meaningful impact on the ground floor of a growing start up
• English as a first language (additional languages a plus)
• Strategic thinker able to envision and execute long-term goals
• 1-2 years experience in customer-facing or people-oriented roles

Responsibilities

• Lead new customers through the full onboarding process—from account setup to product training—ensuring a smooth and successful launch
• Serve as the primary point of contact during onboarding, building trust and strong relationships from day one
• Understand each customer’s business goals and tailor onboarding to align with their specific needs and use cases
• Lead effective and engaging working & training sessions that drive product adoption and user confidence
• Collaborate cross-functionally with Product, Sales, and Customer Success to ensure a consistent and informed customer experience
• Identify early opportunities and challenges within customer accounts and proactively communicate them to internal stakeholders
• Collect and document key customer information and use cases to support long-term success and account growth
• Continuously refine onboarding materials and processes based on customer feedback and platform updates
• Help cultivate excitement and engagement in new customers by highlighting product value and best practices
• Track onboarding metrics and milestones to ensure timelines and customer goals are met

Benefits

• Competitive salary, generous PTO
• Remote-first work environment with frequent Zoom company events and chance to make genuine connections
• Fantastic company culture focused around recognizing and leveraging individual strengths for the benefit of the whole
• Career mobility and opportunities to work across areas of the company