Onsite Installer

Summary

Join Shift4 as an Onsite Services Installer and become a key player in our commerce-enabling technology. You will be responsible for the complete integration of Point-of-Sale systems and peripherals at merchant locations, coordinating with merchants and the Installation Coordinator to ensure seamless installations. This role demands proficiency in installation, configuration, training, troubleshooting, and client communication. You will also provide post-installation documentation and participate in beta testing of new software/hardware. The position requires extensive travel and flexible hours, including on-call availability. Success in this role requires technical expertise, strong communication skills, and a commitment to providing exceptional client service.

Requirements

• Good driving record
• Willingness to travel on short notice
• Able to work well with hand tools
• Able to lift and carry up to 50 pounds
• Experience running in wall and exposed cabling
• Technician background dealing with network/computer troubleshooting or installation
• High school diploma or equivalent
• Demonstrated proficiency in software, such as Microsoft Office Suite, and Google Docs
• Friendly, enthusiastic and outgoing demeanor
• Ability to learn and retain new information and concepts quickly
• Ability to follow directions and strong follow up
• Proven good judgment and proactive decision-making skills
• Ability to adapt to change

Responsibilities

• Installation, Configuration, and Training on any one of our several different software packages
• Site Surveys/ Network Troubleshooting
• Repair/replacement of network cabling
• Hardware/Software Troubleshooting
• Able to test hardware, software, and credit card processing with no or minimal remote support
• Post-installation, provide documentation and photos of work performed at each location
• Willingness to work flexible hours including on call, early mornings, late nights, and weekends, as required
• Practice safe driving habits
• Must have reliable transportation
• Ability to communicate effectively on the phone, emails, and work orders
• Tracking of expenses and submitting monthly expense reports
• Provide installation and feedback on new software/hardware while in beta testing
• Inventory management of equipment and requisition
• Participate in recurring training of Shift4 product suite
• Appointments that take place outside of your local area may require you to be away for several weeks at a time