Operation Cost and Performance Analyst

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region’s largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Responsibilities

• Consult with each function related the performance matrix that aligned with company goals
• Build the scorecard of each operational function from blue collar level until regional manager level
• Set related performances tracking report & analysis related to each related KP
• Set reward (incentive) for each function that reach above good performances
• Work together to develop new KPI and incentive scheme for ops
• Evaluated the Pay-scheme in ensure the scheme is cost sustainable from company, also still interesting for ground level
• Together with Head of PSP and Other stakeholder conduct research on effectiveness of related KPI
• Working together with cross departments to execute strategic projects
• Contributed & supporting operation performance and improvement

Requirements

• Bachelor’s Degree related Analytical Skill from an accredited college or university
• Fresh graduate, at least 3 months as internship experience as Data Analyst, Market Research, Operation Analyst
• Curiosity and eager to learn in a fast paced environment also self learn under minimal direction
• Understanding research methods & data analyst tools (Excel, SQL, Solver, Tableu)
• Detail oriented and data driven
• Problem solver and structure thinking
• Have strong communication and interpersonal skill

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