Operational Support Coordinator

Summary

Join our client, a leading international online retailer, as an Operational Support Coordinator! In this role, you will oversee purchase orders, investigate operational issues, and ensure smooth workflows. You will manage inquiries, generate reports using advanced Excel skills, and collaborate with various teams. This is a permanent, full-time, work-from-home position based in Australia with benefits including annual leave, HMO, and adhoc bonuses. Experience in online retail, order management, and strong problem-solving skills are essential. Familiarity with ERP systems is also beneficial.

Requirements

• Must have an Online Retail or E-commerce Industry experience
• Experience in order management, inventory control, and operational support in an e-commerce setting
• Strong problem-solving skills to identify and resolve issues efficiently
• Advanced Excel proficiency (VLOOKUP, Pivot Tables, data tracking)
• Familiarity with ERP or order management systems (e.g., Shopify, Magento, SAP)
• Excellent communication skills to coordinate across teams and suppliers
• Ability to multitask, prioritise, and meet deadlines in a fast-paced environment

Responsibilities

• Oversee purchase orders, import pricing, and cost entries with high accuracy
• Investigate and resolve operational issues related to orders, payments, and inventory discrepancies
• Manage internal and external inquiries, liaising with suppliers and key stakeholders
• Generate and maintain reports using Excel (VLOOKUP, Pivot Tables, and data analysis)
• Collaborate with finance, procurement, and warehouse teams to optimise operational processes

Benefits

• Permanent work-from-home set-up
• Dayshift (Australian business hours)
• Full-time job
• Annual leave
• HMO
• Adhoc Bonus