Operations Administrator

Summary

Join Version 1 as an Operational Administrator and contribute to the license resale process. You will maintain accurate license fulfillment records, create order documents, liaise with vendors and customers, and monitor the Case Management system. The role involves close collaboration with the License Management Team and other internal teams. Success requires strong organizational skills, attention to detail, and excellent communication. Version 1 offers a comprehensive benefits package, including profit sharing, career development opportunities, flexible/remote work options, and various wellbeing initiatives.

Requirements

• Plans and organises own work in a disciplined manner, prioritising to achieve set goals as agreed
• Can work independently
• Thorough completion of administrative processes with close attention to detail
• Takes ownership for workload and is proactive in approach
• Effective time management
• Records time accurately in time management system
• Excellent verbal and written communication skills
• Uses appropriate language and style of communication that is relevant to the situation ad circumstances to influence
• Effective listening skills
• Is resilient, flexible and reliable even in difficult circumstances
• Has sufficient self-awareness to identify personal strengths and areas for development; reviews and reflects on personal behaviour and is able to adjust accordingly
• Can undertake independent development and research
• Flexible to change, eager to improve and develop new skills
• Works closely with sales, service delivery managers and license management team to ensure co-ordination of customer purchasing
• Shares ideas to enhance across-team learning and business development
• Builds and maintains relationships with internal and external customers
• Supports the teams’ efforts to succeed
• Balances team and individual responsibilities
• Exhibits objectivity and openness to others’ views
• Promotes the best interests of the company and our customers at all times
• Follow company policies and procedures
• Adapts to changes in the work environment
• Embraces self-development opportunities
• Contributes to a “culture of innovation” –implement changes that deliver benefit
• Support the organisation’s goals and values
• Ability to work to tight deadlines in a fast-paced environment
• Knowledge of Microsoft Excel
• Knowledge of Microsoft Word
• Strong organisational skills with attention to detail
• Knowledge of software licensing with the ability to learn about other vendor licensing
• Ability to evolve and refine the Version 1 License Resale Process
• Strong Communication skills
• Experience of work involving high degrees of data accuracy is essential

Responsibilities

• Record all resales accurately and in a timely manner
• Ensure that the License Queries e-mail inbox is closely monitored and organised
• Monitor the Case Management system on a regular basis and if possible, resolve the case or assign to another team member
• Create order documents to reflect customers’ requirements and agreements once commitment has been reached
• Co-ordinate with suppliers and distributors to obtain quotes and ordering documents
• Involvement in invoicing, purchase order and order processing
• Liaise with in-house teams to ensure that Engagements are set up on systems correctly
• Build relationships with distributors and vendors

Benefits

• Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
• Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance
• Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more
• Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies
• Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
• Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform
• Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes