Operations Analyst

Summary

Join Deel as an Operations Analyst, Global Service Center, and manage and optimize operational workflows, ensuring accuracy and compliance. Analyze data, identify areas for improvement, and implement solutions to drive operational excellence. Support Deel's mission to simplify global hiring and payments. Help mid-sized customers onboard the Deel platform, serving as their primary point of contact. Be an expert Deel platform user to train customers and provide support. Solve customer problems and execute operations during onboarding. Partner with internal teams for optimal customer experience. Suggest ideas for optimizing customer onboarding workflows.

Requirements

• Flawless English (min. C1)
• At least 1 year experience in a Customer Onboarding or Customer Support
• You love supporting customers, solving their problems and executing relevant operations
• High attention to detail and can design an organized, effective onboarding plan and schedule for clients
• Willingness to work different shifts (potentially weekends or night shifts)
• Driven, think on your feet, and thrive in a fast-paced, challenging environment
• Confidence in communicating with people at all levels both externally and within the organization

Responsibilities

• Help our mid sized customers quickly onboard to the Deel platform, serving as their primary point of contact and support during the set up phase
• Be an expert user of the Deel platform to train customers and provide credible support on features and functionality
• Solve customer problems, and execute operations as required during the onboarding stage
• Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience
• Suggest ideas for optimizing customer onboarding workflows through process improvements and product automation

Preferred Qualifications

• Have experience working with clients and team members from multiple countries and across multiple time zones
• Have experience working on a remote team
• Have experience working at a high growth start-up or scale-up
• Have Fintech or HRech experience

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access