Operations Analyst

Summary

Join maxRTE, a fast-growing healthcare revenue cycle management software company, as an Operations Analyst. You will work closely with Customer Success Managers to ensure clients receive exceptional support and seamless operational assistance. Key responsibilities include managing client setup, collaborating on client retention, delivering monthly reporting, monitoring EDI transactions, maintaining CRM data, assisting with prior authorization workflows, running proof-of-concept tests, and producing invoicing reports. The ideal candidate possesses strong analytical and problem-solving skills, experience with SaaS systems and healthcare data, and thrives in fast-paced environments. A bachelor's degree and 1–3 years of relevant experience are required. maxRTE offers a competitive salary, bonus, remote work perks, unlimited paid time off, and comprehensive health benefits.

Requirements

• You have a bachelor’s degree in business, healthcare, data analytics, or a related field
• You have 1–3 years of experience in operations, business analysis, customer success/support operations, or a related field — healthcare technology or SaaS preferred
• You have strong analytical skills, with experience working with tools like Excel and Google Sheets
• You’re highly organized and detail-oriented, able to manage multiple priorities and deadlines
• You’re a clear communicator who can collaborate effectively across teams and work directly with clients when needed
• You thrive in fast-paced, high-accountability environments and are eager to roll up your sleeves to solve problems

Responsibilities

• Manage client set up and configuration requirements during onboarding and implementation
• Collaborate closely with Customer Success Managers to support client retention and expansion goals, and ensure accurate, high-quality results to our clients
• Own and deliver monthly client reporting packages, ensuring accuracy and timeliness
• Monitor client EDI transactions (e.g., 270/271s, 278s) and batch processes to ensure smooth operations; proactively identify, troubleshoot, and address errors or anomalies
• Maintain CRM with critical client information (such as go-live dates, key contacts, and expansion opportunities) to ensure accuracy and accountability for CSMs
• Assist with Prior Authorization manual workflows and definition of automation requirements with Product and Engineering teams
• Run proof-of-concept test files for prospective customers in collaboration with our Sales team to demonstrate system capabilities and validate data
• Produce and maintain invoicing reports to support accurate billing and internal tracking
• Work with Product Management to ensure client feedback and issues are prioritized in our backlog

Preferred Qualifications

Familiarity with healthcare technology, prior authorizations, or SaaS implementations is a plus

Benefits

• Competitive salary + bonus
• Other perks & stipends for remote working
• Team bonding and 2x annual off-site events
• Unlimited paid time off
• Dental, Vision, Health and Life Insurance