Operations Analyst

Summary

Join PermitFlow, a company revolutionizing construction permitting, as a key member of our remote-first team. You will play a crucial role in managing workflows, ensuring accuracy, and providing excellent customer support. Your responsibilities include overseeing project lifecycles, tracking progress, and communicating effectively with stakeholders. You'll need strong organizational, communication, and problem-solving skills, along with proficiency in project management tools. This role offers the opportunity to contribute to a fast-paced, innovative environment and make a significant impact on the construction industry.

Requirements

• A fast and reliable internet connection is required
• Back up connection is recommended
• Laptop or Desktop with no less than 8 GB RAM, minimum of Intel Core i5 processor or equivalent
• Excellent Communication : Strong proficiency in English, both written and spoken
• Organizational Skills : Ability to manage multiple tasks, deadlines, and team needs efficiently
• Time Management : Ability to prioritize tasks effectively, manage multiple projects simultaneously, and meet deadlines consistently
• Problem-Solving : Proactive in identifying challenges and implementing effective solutions
• Team Collaboration : Strong interpersonal skills to ensure alignment and smooth teamwork
• Tech-Savvy : Proficient in project management tools, including AI-driven optimizations
• Attention to Detail : Ensures quality control and adherence to project goals
• Adaptability : Comfortable navigating a fast-paced environment and handling diverse tasks

Responsibilities

• Manage Workflows: Oversee the lifecycle of tasks and projects, including gathering information, completing necessary steps, and ensuring submissions or deliverables are properly handled
• Ensure Accuracy & Standards: Verify that all required information and documentation meet established guidelines and expectations
• Monitor Progress & Follow-Ups: Track the status of ongoing tasks, proactively address delays, and facilitate timely completion
• Serve a supporting liaison for stakeholders, providing updates on timelines, requirements, and progress
• Address inquiries and concerns professionally
• Generate reports to keep teams and stakeholders informed
• Maintain Workflow Efficiency: Ensure tasks align with established service levels and deadlines
• Assign and manage access to relevant tools and resources
• Adjust timelines and address critical tasks as needed
• Keep progress updates current
• Assist in transitions and handovers
• Contribute to presentations and documentation as needed
• Maintain accurate records and reports
• Streamline Processes: Identify opportunities to improve workflows, remove bottlenecks, and enhance efficiency
• Skill Development: Expand knowledge of industry tools and best practices to improve overall effectiveness

Preferred Qualifications

• A quality video camera is recommended for Zoom meetings
• Noise cancelling microphone