Operations Analytics Lead

Summary

Join Two Chairs, a leading mental health organization, as their Operations Analytics Lead. In this pivotal role, you will leverage data analysis and modeling to drive data-informed decision-making, improve operational processes, and support the company's mission of expanding access to exceptional mental health care. You will collaborate with cross-functional teams, develop forecasting models, and manage weekly reporting on key metrics. This position requires exceptional analytical and modeling skills, operational and process improvement expertise, and a collaborative mindset. Two Chairs offers a competitive salary, comprehensive benefits, and a supportive work environment.

Requirements

• Possess exceptional analytical and modeling skills; excel at analyzing complex data sets and building forecasting models that provide actionable insights, driving organizational success and efficiency. Proficiency in Excel is required
• Have operational and process improvement expertise; demonstrate a proven ability to identify inefficiencies, optimize processes, and deliver measurable improvements in operational performance. Thrive in creating scalable solutions that align with organizational goals
• Possess a collaborative cross-functional mindset; work effectively with diverse teams, including Growth, Clinical Recruiting, Clinical Operations, and Data Science, to ensure alignment and drive impactful results. Strong communication skills are necessary to translate insights into strategies that resonate across functions
• Demonstrate strategic thinking and business intuition; bring a big-picture perspective, understanding how to leverage data insights to inform decision-making and prioritize initiatives. Confidently tackle ambiguous problems and develop creative, pragmatic solutions
• Maintain a dynamic and adaptable approach; be comfortable managing multiple priorities in a fast-paced environment, balancing long-term strategic projects with day-to-day operational needs
• Show passion for Mental Health and Client Impact; be deeply committed to improving mental health care delivery, ensuring exceptional experiences for both clinicians and clients

Responsibilities

• Develop and refine forecasting models to support scalable growth and sustainable operations
• Dive into key metrics like clinician utilization and client care timelines to identify trends and areas for improvement
• Provide actionable insights to guide staffing strategies, resource allocation, and operational priorities
• Evaluate and recommend countermeasures to ensure business alignment with clinician utilization and client experience goals
• Partner with teams across Growth, Clinical Recruiting, and Clinical Operations to align strategies and ensure operational success
• With Data Science, co-create models and algorithms to meet key client and business outcomes
• Communicate insights and recommendations effectively to influence decision-making across diverse teams
• Support the implementation of new operational processes and tools to enhance efficiency and effectiveness
• Manage weekly reporting on key metrics, including clinician hiring targets, utilization rates, and client time-to-care metrics
• Identify opportunities to improve processes, reduce inefficiencies, and enhance service quality
• Drive strategic operational projects to support scalable and adaptable growth as Two Chairs expands
• Familiarize yourself with Two Chairs’ operational processes, data systems, and key metrics
• Deliver initial analysis on clinician utilization and client care timelines, with actionable recommendations for improvement
• Build relationships with cross-functional partners and become a go-to resource for data-driven insights
• Implement scalable forecasting and reporting tools to support long-term growth
• Deliver measurable improvements to clinician utilization and client care efficiency through actionable insights
• Contribute to successfully executing strategic, operational initiatives that align with organizational goals

Preferred Qualifications

Familiarity with tools like SPSS or Alteryx

Benefits

• Equity in a high-growth start-up
• Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day
• Comprehensive medical, dental, and vision coverage
• One-time $200 Work from Home reimbursement
• 401(k) Retirement savings options
• Annual $500 professional development stipend to support your professional development
• Annual $500 subsidized company contribution to your healthcare FSA or HSA
• Annual $500 wellness stipend to encourage and support a well-rounded and healthy lifestyle
• Paid parental leave