Operations Assistant

Summary

Join Client Accelerators as our Operations Assistant and become a pivotal part of our rapidly growing advertising agency. Reporting to the Operations Manager, you will enhance HR processes, optimize business operations, manage financial data, ensure accurate reporting, and support cross-departmental communication. You will be instrumental in improving recruitment and onboarding, developing SOPs, and providing data-driven insights. This role is crucial for maintaining operational excellence and supporting our scalable growth. We offer a full suite of benefits, including competitive compensation, healthcare, unlimited paid time off, and a fully remote working environment.

Requirements

• 1-2 years of experience in operations or administrative roles
• Proficiency in Google Workspace, Microsoft Office, and data analysis tools
• Experience with QuickBooks or similar financial software
• Exceptional attention to detail and organizational skills
• Strong written and verbal communication abilities
• Excellent multi-tasking skills with a proven ability to work independently and manage multiple priorities
• Experience in process documentation and improvement

Responsibilities

• Process, validate, and manage all financial data with 100% accuracy
• Generate and maintain daily, weekly, and monthly financial reports
• Assist with QuickBooks close-out processes to ensure timely and accurate reporting
• Support payroll and benefits administration, ensuring timely and error-free execution
• Create and maintain financial dashboards to track and visualize key metrics
• Manage ATS to ensure a seamless recruitment process
• Screen applicants and coordinate interview scheduling, follow-ups, and candidate communication
• Support the hiring process to maintain a 4:1 interview-to-offer ratio
• Oversee onboarding tasks, ensuring new hires meet their '30-Day Challenge' goals
• Track and report recruitment and onboarding metrics
• Maintain Job and Candidate profiles on Culture Index
• Develop and maintain standard operating procedures (SOPs) and playbooks
• Collaborate on the design and implementation of '30-Day Challenges' for critical roles
• Submit validated process improvement suggestions on a weekly basis
• Document operational metrics and create structured workflows for optimization
• Maintain and improve existing dashboards while creating new ones for operational metrics
• Provide actionable insights from data analysis to drive decision-making
• Support the Operations Manager in daily tasks and strategic initiatives
• Coordinate communication across departments to ensure alignment
• Assist in managing ongoing projects, ensuring deadlines and deliverables are met
• Serve as a central point for organizing and maintaining documentation, tools, and resources

Preferred Qualifications

Agency experience

Benefits

• Competitive compensation
• Healthcare
• Unlimited paid time off
• Fully remote working environment
• Access to offices in New Jersey, Georgia, and Florida
• Access to industry-leading training, resources, and conferences to help you grow in your career
• Career Growth Opportunities: Collaborate with top professionals in operations, sales, creative, and media buying, with pathways for growth within the company
• Impactful Work: Be part of a fast-growing, Inc. 5000-recognized company, directly contributing to the success of high-growth clients and innovative marketing campaigns