Operations Associate

Summary

Join Clipboard Health, a fast-growing Series C marketplace, as a highly motivated growth associate to help scale our new verticals. Partner with vertical operators to identify and pursue growth opportunities, manage outbound outreach campaigns, review and test email copy, support data analysis and cleaning, monitor campaign performance, and troubleshoot issues. You will think in systems, analyze data to guide decisions, be customer-minded, and take full ownership of responsibilities. The ideal candidate possesses strong writing and communication skills, comfort with spreadsheets, and ideally familiarity with SQL or scripting. Experience in marketing, growth, or customer engagement is a plus but not required. We value resourcefulness, a hunger to learn, and high accountability.

Requirements

• Ability to structure messy data and synthesize insights
• Comfort with spreadsheets is a must; familiarity with SQL or scripting (Python, JS) is a plus
• You should be comfortable with tools like Airtable, Slack, Notion, Zapier, or know how to get acquainted with them quickly
• Strong writing and communication
• Education: No specific degree required
• Experience Level: Open to candidates of all experience levels

Responsibilities

• Partner with vertical operators to identify and pursue growth opportunities, whether it's a new outreach channel, a faster way to verify leads, or a better process for tracking campaign results
• Manage the execution of outbound outreach via email, text, and phone - writing, scheduling, monitoring, and iterating on campaigns using tools you’ll learn in your first days
• Review and test email copy for clarity, appeal, and deliverability (we avoid spam filters like the plague)
• Support data work: clean, enrich, and analyze lead lists using spreadsheets, marketing tools, and (ideally) lightweight scripting
• Monitor campaign performance and troubleshoot issues proactively - everything from inbox placement to conversion anomalies
• Spot bottlenecks or process gaps and suggest fixes—then go implement them
• Talk to customers when needed, and bring their feedback to improve our playbooks
• Future projects might look different, but the goal is the same: helping the new verticals grow

Preferred Qualifications

• You think in systems, not tasks
• You don’t just follow SOPs
• You’re comfortable analyzing data to guide your decisions and spot patterns others miss
• You’re customer-minded and curious
• You take full ownership of your responsibilities
• We value people who hold themselves to high standards and consistently deliver results
• Experience working with marketing, growth, or customer engagement teams is great - but not required
• Bonus: you’ve run experiments, built something on your own, or improved a system/process elsewhere