Operations Associate

Summary

Join Fresh Prints, a rapidly expanding custom apparel startup, and become a vital member of the Operations team. This role offers significant autonomy and impact, allowing you to tackle complex logistical challenges and contribute directly to millions of dollars in revenue. You will manage orders, coordinate with vendors, and optimize processes to improve efficiency and profitability. The position is remote, with flexible hours, and offers a competitive salary and benefits package. Fresh Prints values a proactive, problem-solving approach and encourages individuals who thrive in dynamic environments to apply. This is an opportunity to grow with a company that prioritizes adaptability and employee development.

Requirements

• 1-5 years of experience in Operations/Logistics
• Strong analytical and organizational skills
• Able to work on complex tasks under tight timelines
• Able to make decisions without direct supervision
• Fluent in English
• Excellent communication skills

Responsibilities

• Resolving Stock Issue Tickets, Licensing Tickets and other Miscellaneous Tickets
• Act as a back-up for the Order Processing team if OS pool volume is low
• Work on Sample Order processing
• Work on Printer Capacity Management System (PCMS) ratings updation
• Adhoc Tasks during the slow season
• Work on reporting tasks and projects
• Responsible for sharing pricing quotes using available resources
• Communicating & giving feedback to other teams; solving order issues and improving Licensing experience within Fresh Prints
• Checking on timelines and licensing-related questions from Campus Managers
• Order checks/Data entry for reporting; Conducting Shopify/Group order checks
• Assignment of schools if proof comes in from the client directly
• Uploading proofs to licensing portals for single-use licenses

Preferred Qualifications

• Detail Oriented
• Natural Leader
• Goal-Driven
• Proactive & Problem Solver
• Ability to remain calm under pressure
• Open to change

Benefits

• Work From Home / Remote
• Working Hours: 9:00 AM - 6:00 PM EST (9:00 PM - 6:00 AM Philippine Time), Monday to Friday
• CTC: $700-$1100 monthly base + $80 monthly night shift allowance