Operations Associate

Summary

Join Fresh Prints, a fast-growing custom apparel start-up in NYC, and become a crucial member of the Operations team. This role offers significant autonomy and impact, working on complex logistical challenges involving millions of dollars in revenue. You will handle order processing, vendor coordination, and cost optimization, contributing directly to the company's success. The position is remote, offering flexible hours and a competitive salary. Fresh Prints values a proactive, problem-solving approach and offers opportunities for growth within a dynamic and supportive environment. The company emphasizes adaptability and a commitment to its mission, having successfully navigated significant challenges.

Requirements

• 1-5 years of experience in Operations/Logistics
• Strong analytical and organizational skills
• Able to work on complex tasks under tight timelines
• Able to make decisions without direct supervision
• Fluent in English
• Excellent communication skills

Responsibilities

• Resolving Stock Issue Tickets, Licensing Tickets and other Miscellaneous Tickets
• Act as a back-up for the Order Processing team if OS pool volume is low
• Work on Sample Order processing
• Work on Printer Capacity Management System (PCMS) ratings updation
• Adhoc Tasks during the slow season
• Work on reporting tasks and projects
• Responsible for sharing pricing quotes using available resources
• Communicating & giving feedback to other teams; solving order issues and improving Licensing experience within Fresh Prints
• Checking on timelines and licensing-related questions from Campus Managers
• Order checks/Data entry for reporting; Conducting Shopify/Group order checks
• Assignment of schools if proof comes in from the client directly
• Uploading proofs to licensing portals for single-use licenses

Preferred Qualifications

• Detail Oriented
• Natural Leader
• Goal-Driven
• Proactive & Problem Solver
• Ability to remain calm under pressure
• Open to change

Benefits

• Work From Home / Remote
• Working Hours: 9:00 AM - 6:00 PM EST (9:00 PM - 6:00 AM Philippine Time), Monday to Friday
• $700 monthly base + $80 monthly night shift allowance