Operations Associate

Summary

Join Pearl Talent as an Operations Associate (Client Support) in a fully remote role, supporting customer interactions and business operations to improve customer satisfaction and operational flow.

Requirements

• 2 or more years of experience in customer support or operations roles
• Excellent written and verbal communication skills in English, with the ability to simplify complex concepts for customers
• Strong organizational skills with the ability to spot patterns, manage multiple tasks, and prioritize effectively in a fast-paced environment
• Familiarity with tools like Slack and ticketing systems for managing customer inquiries and support requests
• A proactive problem-solver with a curious mindset, capable of working independently with minimal hand-holding

Responsibilities

• Respond to customer inquiries and concerns via Slack during working hours
• Create and manage tickets for the engineering team based on customer-reported issues
• Maintain up-to-date customer FAQs, ensuring information is accessible and accurate
• Quickly familiarize yourself with the company’s APIs, products, and customers within the first week
• Communicate product knowledge effectively to customers, helping them resolve issues or guiding them through processes
• Identify common customer challenges and provide feedback to improve product documentation
• Provide support in business operations by addressing ad-hoc requests and operational needs as they arise
• Assist in optimizing internal processes to ensure efficient customer service and workflow management
• Collaborate with cross-functional teams to resolve operational challenges

Benefits

• Competitive Salary: Up to $1,500 per month, based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance