Remote Operations Coordinator

closed
Logo of Cents

Cents

πŸ’΅ $50k-$60k
πŸ“Remote - United States

Job highlights

Summary

Join a team revolutionizing the laundry industry with Cents, a fast-growing vertical SaaS company. As an Operations Coordinator, you will manage order processing, ensure customer experience, and work closely with production teams.

Requirements

  • You are creative, persistent, and have a dynamic personality
  • You are comfortable working in a scaling startup environment
  • You adapt quickly and value collaboration
  • You are tech-savvy and navigate internal tools and customer communications quickly

Responsibilities

  • Configure incoming orders for complex machinery into production-ready work orders in our internal ERP system
  • Communicate order requirements and priorities with the production supervisor
  • Create and manage purchase orders with multiple third-party suppliers to maintain production inventory
  • Enroll new customers and locations into our SaaS systems
  • Use your in-depth product knowledge to assist customers in placing orders for the correct systems and parts
  • Respond to order-related inquiries in a timely manner
  • Maintain detailed records of orders, customer interactions, and production schedules within the ERP and SaaS systems
  • Identify opportunities to streamline and improve the order processing workflow to enhance efficiency and accuracy

Benefits

  • Competitive salary
  • Equity
  • Unlimited PTO and paid holidays
  • Remote-first with offices in New York City, San Francisco and Toronto
  • Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability
  • 401(k)
  • Work-from-home and commuter benefits
  • Laundry allowance to support our customers’ businesses
  • Comprehensive training, learning, and development programming
  • Access to hundreds of discounts and rewards from renowned vendors including deals on health & wellness, travel, dining, auto insurance, and so much more!
This job is filled or no longer available