Remote Operations Coordinator

Summary

Join a team revolutionizing the laundry industry with Cents, a fast-growing vertical SaaS company. As an Operations Coordinator, you will manage order processing, ensure customer experience, and work closely with production teams.

Requirements

• You are creative, persistent, and have a dynamic personality
• You are comfortable working in a scaling startup environment
• You adapt quickly and value collaboration
• You are tech-savvy and navigate internal tools and customer communications quickly

Responsibilities

• Configure incoming orders for complex machinery into production-ready work orders in our internal ERP system
• Communicate order requirements and priorities with the production supervisor
• Create and manage purchase orders with multiple third-party suppliers to maintain production inventory
• Enroll new customers and locations into our SaaS systems
• Use your in-depth product knowledge to assist customers in placing orders for the correct systems and parts
• Respond to order-related inquiries in a timely manner
• Maintain detailed records of orders, customer interactions, and production schedules within the ERP and SaaS systems
• Identify opportunities to streamline and improve the order processing workflow to enhance efficiency and accuracy

Benefits

• Competitive salary
• Equity
• Unlimited PTO and paid holidays
• Remote-first with offices in New York City, San Francisco and Toronto
• Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability
• 401(k)
• Work-from-home and commuter benefits
• Laundry allowance to support our customers’ businesses
• Comprehensive training, learning, and development programming
• Access to hundreds of discounts and rewards from renowned vendors including deals on health & wellness, travel, dining, auto insurance, and so much more!