Remote Operations Coordinator
closedCents
π΅ $50k-$60k
πRemote - United States
Job highlights
Summary
Join a team revolutionizing the laundry industry with Cents, a fast-growing vertical SaaS company. As an Operations Coordinator, you will manage order processing, ensure customer experience, and work closely with production teams.
Requirements
- You are creative, persistent, and have a dynamic personality
- You are comfortable working in a scaling startup environment
- You adapt quickly and value collaboration
- You are tech-savvy and navigate internal tools and customer communications quickly
Responsibilities
- Configure incoming orders for complex machinery into production-ready work orders in our internal ERP system
- Communicate order requirements and priorities with the production supervisor
- Create and manage purchase orders with multiple third-party suppliers to maintain production inventory
- Enroll new customers and locations into our SaaS systems
- Use your in-depth product knowledge to assist customers in placing orders for the correct systems and parts
- Respond to order-related inquiries in a timely manner
- Maintain detailed records of orders, customer interactions, and production schedules within the ERP and SaaS systems
- Identify opportunities to streamline and improve the order processing workflow to enhance efficiency and accuracy
Benefits
- Competitive salary
- Equity
- Unlimited PTO and paid holidays
- Remote-first with offices in New York City, San Francisco and Toronto
- Health benefits, including medical, dental, vision, mental health support, parental leave, life and AD&D insurance, and disability
- 401(k)
- Work-from-home and commuter benefits
- Laundry allowance to support our customersβ businesses
- Comprehensive training, learning, and development programming
- Access to hundreds of discounts and rewards from renowned vendors including deals on health & wellness, travel, dining, auto insurance, and so much more!
This job is filled or no longer available
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