Operations Delivery Analyst

Summary

Join Visa as an Operations Delivery Analyst and ensure the high quality of our payment systems. You will continuously develop your understanding of payment processes and system workflows, acting as a subject matter expert. Responsibilities include specifying projects, working with Product and Tech Teams, creating documentation, and conducting testing. You will also lead continuous improvement activities, conduct post-release checks, and collaborate with global teams. This remote position requires strong analytical and communication skills, along with experience in a similar role. Success involves analyzing bugs, proposing solutions, and proactively identifying issues.

Requirements

2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience

Responsibilities

• Continuously develop understanding of payment, settlement and trading processes and system workflows
• Acting as a subject matter expert making sure adequate documentation is in place and stay up to date
• Use this knowledge and understanding to help specify projects, working with both the Product and Tech Teams to set out requirements and making sure all risks/assumptions are understood and edge cases captured and handled
• Support Product and Tech Teams to address issues during development /testing phases
• Create Operations Delivery documentation – test plans and scripts for products and features
• Liaise with Product Owners and Agile Delivery Managers weekly to organise testing and time efficiently post release to ensure feedback turn around is fast
• Own and deliver on ‘last mile’ testing/’check out’ and pilot activity, once tech deliverables are released into UAT/production environments, to ensure projects are delivered without any negative impacts to business/clients
• Lead continuous improvement activity – tracking system/process issues and driving root cause analysis/resolution in the medium term
• Conduct post release checks ensuring that core functions of the business are fully operational
• Work with Operations team globally to ensure smooth implementation of projects (e.g., training, product guides ,feature demos, feedback sessions, etc.)
• Analyse bugs and prioritise accordingly with Product Owner ensuring important bugs get fixed
• Propose solutions and workarounds to bugs that are small or have minimal impact
• Attend weekly Demo sessions with Product and Tech Teams
• Identify any issues and errors proactively to Operations Delivery Manager
• Identify improvements and suggest solutions for the operations system and workflow and communicating these to the Operations Delivery Manager and/or VP Operations
• Show interest in detail of how projects and products are built and delivered
• Understand balance and potential compromises between quality and speed
• Facilitate collaboration between cross functional teams to lay out product requirements and develop operational solutions

Preferred Qualifications

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Excellent communication skills (both written and verbal)
• Outstanding attention to detail
• Ability to stay focused under time pressure
• Demonstrate analytical and systematic approach to problem solving
• Ability to work both independently and as a team
• Be articulate, numerate and data driven
• Maintain high level of organisation across projects
• Be able to manage own workload on short and long-term projects
• Multitask multiple projects at any given time
• Challenge the status quo and be curious
• Willingness and interest to work in an Agile Environment

Benefits

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice