Operations Director

Summary

Join Grip as their Operations Director and lead their project management team to optimize operational efficiency and ensure successful project delivery. You will develop and implement operational processes, manage project priorities and allocation, and oversee project execution, adhering to best practices and client budgets. The role involves coaching the team, serving as an escalation point, and creating necessary documentation. You will also focus on operational excellence, streamlining operations, and ensuring adherence to SLAs and delivery standards. Furthermore, you will manage and coach the project management team, conduct performance reviews, and foster a collaborative culture. Finally, you will define and monitor performance metrics, generate reports, and utilize data for operational efficiencies and project management planning.

Requirements

• 10+ years of experience in project management or related roles
• Proven track record of delivering large-scale projects successfully
• Experience working with external senior stakeholders
• Proficiency in project management methodologies (e.g., Prince2, PMP, Agile or a combination thereof)
• Familiarity with project management software (e.g. Microsoft Project, Airtable, Clickup, Smartsheet, Asana, Jira etc.)
• Strong understanding of budget management and financial forecasting
• Experience with data management and reporting (e.g. PowerBI or custom reporting solutions)
• Exceptional decision-making and problem-solving abilities
• Proven ability to manage and motivate large teams
• Strong written and verbal communication
• Ability to convey complex ideas to a variety of audiences
• Excellent stakeholder management skills
• Excellent English language skills

Responsibilities

• Develop and implement operational processes together with the head of Growth and head of professional services
• Proactively suggest improvements to running processes, and after approval, implement them and safeguard adherence to the new process
• Lead the project management team, ensuring balance in workload and exposure to projects of various natures
• Define project priorities and project allocation based on relevance, experience and utilisation metrics (timesheets and personal evaluations)
• Collaborate with Head of Growth to define KPIs and operational goals
• Establish and report on project lifecycle status in a consistent manner
• Drive automation initiatives across the project management community
• Oversee the project management process ensuring delivery on time, profitability (in line with pre-agreed client budgets), and to ensure high delivery standards
• In collaboration with the vertical lead and head of professional services, ensure projects are executed based on a sound plan, following project management best practices. The delivery operations lead ensures changes to any plan happen in a controlled way and are documented properly
• Coach the team with client communication
• Serve as an escalation point for delivery (internally and externally)
• Create necessary documentation, templates and training material
• Standardise workflows and client communications
• Monitor project progress, resolve escalations, and mitigate risks (internal and external)
• Promote and demonstrate a culture of ownership, personal accountability and proactive communication throughout the project management community
• Identify structural issues and advise the Grip leadership team on improvement initiatives
• Identify opportunities for process improvement and implement best practices
• Streamline operations by ensuring adherence and consistency in process, tools and technology used
• Oversee handovers and project covers when project managers are on leave
• Create documentation structure and organisation for easy information gathering and sharing
• Ensure the team adheres to SLAs and delivery standards
• Ensure projects are run financially sound, consistently meeting cost and on-time delivery targets
• Optimise reporting and data management throughout the project management lifecycle
• Manage and coach the project management teams to ensure top performance (internal and external success measurement)
• Plan and manage recruitment process
• Organise and conduct performance reviews, working closely with Head of Growth to determine career development opportunities for each member of the team
• Encourage a positive culture of collaboration, proactivity, and accountability
• Arrange and conduct training and development of team members to enhance skills and productivity
• Define and monitor performance metrics to assess operational and project performance: profitability, meaningful client updates and timely responses to questions/queries
• Oversee weekly and monthly revenue forecasts to be reviewed with Head of Growth
• Generate reports for Head of Growth and GRIP Leadership Team, highlighting successes, risks, and areas for improvement
• Use data for operational efficiencies and project management planning

Preferred Qualifications

• 10+ years of experience in project management or related roles
• Proven track record of delivering large-scale projects successfully
• Experience working with external senior stakeholders
• Proficiency in project management methodologies (e.g., Prince2, PMP, Agile or a combination thereof)
• Familiarity with project management software (e.g. Microsoft Project, Airtable, Clickup, Smartsheet, Asana, Jira etc.)
• Strong understanding of budget management and financial forecasting
• Experience with data management and reporting (e.g. PowerBI or custom reporting solutions)
• Exceptional decision-making and problem-solving abilities
• Proven ability to manage and motivate large teams
• Strong written and verbal communication
• Ability to convey complex ideas to a variety of audiences
• Excellent stakeholder management skills
• Excellent English language skills

Benefits

Remote work