Operations Experience Coordinator

Summary

Join LVH, a premier home chartering service, as an Operations Experience Coordinator! Supporting the Director of Operations Experience, you will manage day-to-day booking tasks, ensuring successful itinerary execution. Responsibilities include arranging transfers, managing purchase orders, tracking deliveries, and overseeing booking administration and CRM management. This role requires a Bachelor's degree, one year of customer service/operations/administration experience in hospitality, and strong communication and CRM skills. Experience in luxury hospitality is preferred. LVH offers a competitive hourly salary, bonus plan, and a comprehensive benefit plan.

Requirements

• Have 1 year of experience with customer service, operations, or administration within the hospitality industry
• Possess a Bachelor's degree
• Have exceptional verbal and written English communication skills
• Have strong experience with CRM, presentation, and data management tools such as Google Suite
• Possess basic financial and billing knowledge
• Demonstrate multi-tasking capabilities and the ability to work effectively under deadlines
• Focus and guide self and work together with team members in accomplishing work objectives
• Make customers and their needs a primary focus of one’s actions
• Actively appreciate the diverse capabilities, insights, and ideas of others and work effectively
• Set high standards of performance for self, assuming responsibility and accountability

Responsibilities

• Manage day-to-day booking tasks and ensure planned itineraries are executed successfully
• Arrange and manage arrival and departure transfers, checking up with the field team to ensure everything is done as planned
• Make purchase orders for the entire booking (except home items within home standards), track deliveries, and coordinate pick-ups with the field team
• Be responsible for the entire booking administration and CRM management
• Perform other tasks assigned by the Director of Operations Experience

Preferred Qualifications

Have experience with luxury hospitality, travel advisory, or concierge

Benefits

• Competitive hourly salary (5USD per hour) & bonus plan commensurate with experience
• Comprehensive benefit plan