Operations Coordinator

Summary

Join TechnologyAdvice as an Operations Coordinator and contribute to our success by managing the behind-the-scenes administrative tasks that support client relationships. You will be responsible for setting up lead generation programs and delivering leads to clients through various channels, ensuring a timely and efficient process. This role requires strong organizational and communication skills, proficiency with CRM tools, and the ability to manage multiple tasks simultaneously. The position is full-time, remote, and offers competitive compensation and benefits. We are a remote-first company with a fun and supportive work environment. The ideal candidate will be detail-oriented, creative, and possess excellent problem-solving abilities.

Requirements

• Bachelor's degree or relevant transferrable working experience
• Familiarity with Salesforce or other CRM tools
• Must have a working laptop/pc and internet and back-up connection
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward
• Excellent English communication, verbal and written
• Excellent time management skills and the ability to multitask while upholding a high level of accuracy
• Organized and detail-oriented
• Creative, problem solving ability

Responsibilities

• Deliver leads to clients via CSV files, API or uploading lead files into 3rd party platforms
• Quickly respond to all client emails/requests (we pride ourselves on a quick response time and being easy to work with)
• Update programs with changes and keep accurate records between Salesforce and our internal tools
• Use internal systems to create programs, set up APIs for lead deliveries, create templates for lead reports and troubleshoot any issues with program or leads
• Help establish processes to increase efficiency and offer creative solutions to solve problems
• Work with Client Success and Operations team members to create best outcomes on program performance
• Provide insights and reporting to support program renewal
• Seek new ways to improve upon existing programs and increase efficiency and quality

Benefits

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays
• Remote-First Culture: Work from the comfort of your home
• Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year
• Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF
• Healthcare : Healthcare reimbursement to help ensure you are covered
• Wellness Perks: Access the Headspace app to support your well-being
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus