Operations Intern

Summary

Join Credible as an Operations Intern for a summer internship assisting the Loan Operations and Client Success teams. This role offers hands-on experience in customer service, data processing, critical thinking, and analytical skills. You will learn from business leaders and gain valuable business skills. The internship runs from May 19, 2025, to August 29, 2025, with varying weekly hour requirements. The position is remote, but location is limited to specific Eastern and Central Time Zones. Interns will work with various loan products, respond to client inquiries, and develop customer-related metric reports.

Requirements

• Must be a current Bachelor’s student or recent graduate
• Must have a 3.0 GPA or higher
• Detail-oriented, organized, and able to multitask
• Strong collaborative nature, able to work cross-functionally with client-facing and back-end teams with a solution-focused mindset
• Tactful, with sound judgment -- you will be helping people with important and stressful decisions
• Excellent written and verbal communication skills
• Strong critical thinker with the ability to identify trends and issues

Responsibilities

• Understand Credible’s Private Student Loan, Student Loan Refinancing, and Personal Loan products
• Respond to a high volume of inbound client inquiries coming in by phone, live chat, and email
• Complete outbound calling campaigns to help clients move forward with their loan request
• Evaluate customer requests for loan options and process those requests efficiently and accurately with support from the Loan Operations team
• Identify client needs and help clients use specific site features
• Educate customers by explaining how different financial products work and assist them in improving their financial literacy with support from the Client Success team
• Develop customer-related metric reports, analyze the data, and report findings to management

Benefits

Remote work