Senior Manager, Client Operations Internal Enablement

Summary

Join Wrapbook's growing team as a Senior Manager of Internal Enablement and build a comprehensive new hire onboarding program and Learning Management System (LMS) from the ground up. You will own and document onboarding and internal enablement processes, creating standard operating procedures (SOPs) and establishing the LMS. Lead and facilitate training sessions, develop systems to track employee progress and LMS activity, and collect data to measure success. Collaborate with various departments to create and maintain LMS content, ensuring its effectiveness for both internal and client-facing training. This role requires strong project management, organizational skills, and experience in developing and managing onboarding programs and LMS platforms. The position offers a competitive salary, unlimited paid time off, remote work options, health and dental benefits, and professional development opportunities.

Requirements

• Exemplary project management skills and organizational skills including time management, goal setting, and attention to detail
• 5+ years experience developing & managing a New Hire Onboarding program
• 5+ years managing an enablement team
• 2+ years experience developing & managing an LMS
• Experience in enablement & LMS data collection and analysis
• Teaching or education experience
• Ability to communicate clearly and concisely, orally and in writing
• Ability to lead meetings and present new concepts efficiently
• Enthusiasm to collaborate, as well as the ability and a proactive nature which allows you to work independently
• Ability to identify and lead growth-enabling initiatives
• Ability to exercise independent judgement
• Ability to adapt to new technologies, tools, and methodologies, and having a willingness to learn and stay updated
• Ability to coordinate several concurrent activities simultaneously
• Ability to ‘see the big picture’ in terms of how establishing a standardized onboarding experience and LMS will enhance the company
• A personable demeanor and cool head

Responsibilities

• Own & document onboarding and internal enablement processes, create SOPs
• Own the establishment and maintenance of a new Learning Management System (LMS), from vendor procurement to go live to maintenance
• Lead and/or facilitate new hire onboarding & training sessions and enablement sessions
• Develop a system to track employee progress throughout the onboarding process
• Develop methods to track activity on the LMS and check knowledge
• Collect data & present metrics regarding onboarding and the LMS to examine rates of success
• Collaborate cross-departmentally with SMEs to create and post content on the LMS
• Work with leaders to ensure team members are engaging with the LMS effectively
• Communicate with the company about new LMS content & enablement programs and facilitate engagement
• Work with the Product Enablement Manager to ensure the LMS is updated with new feature content, etc. and can be leveraged for ongoing enablement
• Work with the External Knowledge Base Manager to create a facet of the LMS that is client-facing, to support customer training & education

Preferred Qualifications

Experience in the entertainment industry, payroll or accounting is a plus

Benefits

• Unlimited Paid Time Off
• Work from anywhere in Canada and USA
• Health and Dental benefits
• Up to $1500 towards IT set up for your home
• Up to 2% matching RRSP / 401K
• Learning and Development opportunities
• Up to $50 USD/ $67.50 CAD towards Internet/Cell phone service